Abu Dhabi hospital rating system helps improve services and patient health



Hospital deaths and readmission rates have fallen in Abu Dhabi hospitals since a rating system that scrutinises poor performers came into force.

The Department of Health’s star rating system, Jawda, that translates to quality, was implemented in the capital’s government and private hospitals in 2014 to improve services and patient health.

Under the scheme, hospitals are rated according to more than 100 indicators including patient safety, effectiveness of care, waiting time and the level of treatment provided.

“In a year, the sector in Abu Dhabi has made many achievements,” said Dr Asma Al Mannaei, director of healthcare quality at the Department of Health.

At the International Patient Experience Symposium in Abu Dhabi on Monday, Dr Al Mannaei shared some of the improvements that showed why the patient-centric Jawda system worked.

“In a year, the number of deaths due to heart attacks outside critical care centres have reduced by 50 per cent.

“Pressure ulcers and bed sores have gone down by 31 per cent, unplanned readmission rates have gone down by 20 per cent and medical complications because of surgery have decreased 60 per cent.”

She said the improvements made the UAE a serious contender for medical tourism.

“We offer personalised medicine; excellent medical services; and, geographically, the UAE is an ideal medical tourist destination.”

From next year, Jawda data will be accessible to the public to help them decide which hospital best suits their needs.

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If a hospital ranks below standard or fails in any of the indicators for a specific case, its management and the patient involved are contacted.

“We have one-on-one meetings to determine the cause of the problem and find a solution to it,” Dr Al Mannaei said.

In cases of medical malpractice or negligence, the department takes immediate action.

Jadwa data will help patients and hospitals by giving medical centres tangible feedback.

“The department of health has mandated the collection of data on patient experience so we know where we are,” said Majd Abu Zant, chief operating officer of United Eastern Medical Services and chief executive of HealthPlus Network of Specialty Centres.

Against regional benchmarks the UAE ranks highly, but internationally there is still room for growth.

“The UAE is lower than international benchmarks except in one criterion; satisfaction of clinical competence, which is the satisfaction of patients with the quality of care delivered by healthcare professionals,” said Mr Abu Zant. “In many areas the level of satisfaction with the doctors in the UAE is higher than the US.

“That was not the trend here 10 years ago … but because of the dynamic situation of the UAE and because it has attracted so many competent individuals from all over the world … we now have the proper level of talent required to meet patients’ expectations.”

On Monday, experts said the quality of healthcare professionals in the UAE had made the country a destination for recruiters.

“Today, head hunters from the US, the UK and other countries come to the UAE to recruit the best doctors, nurses and medical staff,” said Mariano Gonzalez, chief executive of Danat Al Emarat Hospital for Women and Children.

Results

ATP Dubai Championships on Monday (x indicates seed):

First round
Roger Federer (SUI x2) bt Philipp Kohlschreiber (GER) 6-4, 3-6, 6-1
Fernando Verdasco (ESP) bt Thomas Fabbiano (ITA) 3-6, 6-3, 6-2
Marton Fucsovics (HUN) bt Damir Dzumhur (BIH) 6-1, 7-6 (7/5)
Nikoloz Basilashvili (GEO) bt Karen Khachanov (RUS x4) 6-4, 6-1
Jan-Lennard Struff (GER) bt Milos Raonic (CAN x7) 6-4, 5-7, 6-4

MATCH INFO

CAF Champions League semi-finals first-leg fixtures

Tuesday:

Primeiro Agosto (ANG) v Esperance (TUN) (8pm UAE)
Al Ahly (EGY) v Entente Setif (ALG) (11PM)

Second legs:

October 23

RACE CARD AND SELECTIONS

5pm: Maiden (PA) Dh80,000 1,200m

5,30pm: Wathba Stallions Cup Handicap (PA) Dh70,000 1,200m

6pm: The President’s Cup Listed (TB) Dh380,000 1,400m

6.30pm: The President’s Cup Group One (PA) Dh2,500,000 2,200m

7pm: Arabian Triple Crown Listed (PA) Dh230,000 1,600m

7.30pm: Handicap (PA) Dh80,000 1,400m

 

The National selections

5pm: RB Hot Spot

5.30pm: Dahess D’Arabie

6pm: Taamol

6.30pm: Rmmas

7pm: RB Seqondtonone

7.30pm: AF Mouthirah

The Energy Research Centre

Founded 50 years ago as a nuclear research institute, scientists at the centre believed nuclear would be the “solution for everything”.
Although they still do, they discovered in 1955 that the Netherlands had a lot of natural gas. “We still had the idea that, by 2000, it would all be nuclear,” said Harm Jeeninga, director of business and programme development at the centre.
"In the 1990s, we found out about global warming so we focused on energy savings and tackling the greenhouse gas effect.”
The energy centre’s research focuses on biomass, energy efficiency, the environment, wind and solar, as well as energy engineering and socio-economic research.

MATCH INFO

Manchester United 2 (Heaton (og) 42', Lindelof 64')

Aston Villa 2 (Grealish 11', Mings 66')

PAKISTAN SQUAD

Abid Ali, Fakhar Zaman, Imam-ul-Haq, Shan Masood, Azhar Ali (test captain), Babar Azam (T20 captain), Asad Shafiq, Fawad Alam, Haider Ali, Iftikhar Ahmad, Khushdil Shah, Mohammad Hafeez, Shoaib Malik, Mohammad Rizwan (wicketkeeper), Sarfaraz Ahmed (wicketkeeper), Faheem Ashraf, Haris Rauf, Imran Khan, Mohammad Abbas, Mohammad Hasnain, Naseem Shah, Shaheen Afridi, Sohail Khan, Usman Shinwari, Wahab Riaz, Imad Wasim, Kashif Bhatti, Shadab Khan and Yasir Shah. 

Result

Arsenal 4
Monreal (51'), Ramsey (82'), Lacazette 85', 89')

West Ham United 1
Arnautovic (64')

Abu Dhabi race card

5pm Abu Dhabi Fillies Classic Prestige Dh110,000 1,400m

5.30pm Abu Dhabi Colts Classic Prestige Dh110,000 1,400m

6pm Abu Dhabi Championship Listed Dh180,000 1,600m

6.30pm Maiden Dh80,000 1,600m

7pm Wathba Stallions Cup Handicap Dh80,000 1,400m

7.30pm Handicap (TB) |Dh100,000 2,400m

UAE SQUAD

Mohammed Naveed (captain), Mohamed Usman (vice captain), Ashfaq Ahmed, Chirag Suri, Shaiman Anwar, Mohammed Boota, Ghulam Shabber, Imran Haider, Tahir Mughal, Amir Hayat, Zahoor Khan, Qadeer Ahmed, Fahad Nawaz, Abdul Shakoor, Sultan Ahmed, CP Rizwan

Combating coronavirus
MATCH INFO

Quarter-finals

Saturday (all times UAE)

England v Australia, 11.15am 
New Zealand v Ireland, 2.15pm

Sunday

Wales v France, 11.15am
Japan v South Africa, 2.15pm

MATCH INFO

Who: UAE v USA
What: first T20 international
When: Friday, 2pm
Where: ICC Academy in Dubai

Major matches on Manic Monday

Andy Murray (GBR) v Benoit Paire (FRA)

Grigor Dimitrov (BGR) v Roger Federer (SUI)

Rafael Nadal (ESP) v Gilles Muller (LUX)

Adrian Mannarino (FRA) Novak Djokovic (SRB)

Results

6.30pm: Mazrat Al Ruwayah – Group 2 (PA) $36,000 (Dirt) 1,600m, Winner: RB Money To Burn, Tadhg O’Shea (jockey), Eric Lemartinel (trainer)

7.05pm: Handicap (TB) $68,000 (Turf) 2,410m, Winner: Star Safari, William Buick, Charlie Appleby

7.40pm: Meydan Trophy – Conditions (TB) $50,000 (T) 1,900m, Winner: Secret Protector, William Buick, Charlie Appleby

8.15pm: Al Maktoum Challenge Round 2 - Group 2 (TB) $293,000 (D) 1,900m, Winner: Salute The Soldier, Adrie de Vries, Fawzi Nass

8.50pm: Al Rashidiya – Group 2 (TB) $163,000 (T) 1,800m, Winner: Zakouski, William Buick, Charlie Appleby

9.25pm: Handicap (TB) $65,000 (T) 1,000m, Winner: Motafaawit, Sam Hitchcock, Doug Watson

Europe’s rearming plan
  • Suspend strict budget rules to allow member countries to step up defence spending
  • Create new "instrument" providing €150 billion of loans to member countries for defence investment
  • Use the existing EU budget to direct more funds towards defence-related investment
  • Engage the bloc's European Investment Bank to drop limits on lending to defence firms
  • Create a savings and investments union to help companies access capital
If you go

The Flights

Emirates and Etihad fly direct to Johannesburg from Dubai and Abu Dhabi respectively. Economy return tickets cost from Dh2,650, including taxes.

The trip

Worldwide Motorhoming Holidays (worldwidemotorhomingholidays.co.uk) operates fly-drive motorhome holidays in eight destinations, including South Africa. Its 14-day Kruger and the Battlefields itinerary starts from Dh17,500, including campgrounds, excursions, unit hire and flights. Bobo Campers has a range of RVs for hire, including the 4-berth Discoverer 4 from Dh600 per day.