Bank of America customers in the US reported on Wednesday that they were having trouble gaining access to their accounts, but the apparent glitch has been largely fixed, according to a report.
In a statement to CNN, Bank of America acknowledged that “some clients are experiencing an issue accessing their accounts and balance information today”.
“These issues are being addressed and have largely been resolved,” Bank of America said. “We apologise for any inconvenience.”
There was a surge in reports about Bank of America on Downdetector, a website where users can report cuts to different sites and services, at about 12.45pm ET, and reports were still being filed as of 7pm.
Customers reported problems with online and mobile banking. Some found they were unable to sign in and others reported they were able to log on but were startled to see their balances at $0.
“Both mobile app and online banking are still down. I can't pay my credit card bill,” one user wrote. Another said: “This is unacceptable, I have transactions needed to be done and my account is – [$0].”
Users reported on Downdetector that, although they could not gain access to their accounts, they were still able to use their debit cards. Bank of America did not detail what had caused the problem and it is not known when all systems will be fully back to normal.
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Game Changer
Director: Shankar
Stars: Ram Charan, Kiara Advani, Anjali, S J Suryah, Jayaram
Rating: 2/5
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While you're here
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The specs
Engine: Direct injection 4-cylinder 1.4-litre
Power: 150hp
Torque: 250Nm
Price: From Dh139,000
On sale: Now
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The specs
Engine: 1.5-litre 4-cylinder petrol
Power: 154bhp
Torque: 250Nm
Transmission: 7-speed automatic with 8-speed sports option
Price: From Dh79,600
On sale: Now
DEADPOOL & WOLVERINE
Starring: Ryan Reynolds, Hugh Jackman, Emma Corrin
Director: Shawn Levy
Rating: 3/5
COMPANY PROFILE
Name: HyperSpace
Started: 2020
Founders: Alexander Heller, Rama Allen and Desi Gonzalez
Based: Dubai, UAE
Sector: Entertainment
Number of staff: 210
Investment raised: $75 million from investors including Galaxy Interactive, Riyadh Season, Sega Ventures and Apis Venture Partners
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