Shoppers on an escalator at Dubai Festival City mall in Dubai wearing masks during the Covid-19 outbreak. Companies need to improve both their online and offline offerings to entice customers to spend during the pandemic, says Manar Al Hinai. Pawan Singh / The National
Shoppers on an escalator at Dubai Festival City mall in Dubai wearing masks during the Covid-19 outbreak. Companies need to improve both their online and offline offerings to entice customers to spendShow more

How retailers should adapt to the 'new normal'