Could you sack your own son, or give your sister a pay cut?
Delivering unwelcome news is never easy for managers – but it is especially difficult for those working for the Middle East’s numerous family-owned businesses, which dominate the private sector.
Randel Carlock, a professor at Insead, says family businesses face unique challenges in reconciling the emotions of family life with the harsh realities of the balance sheet.
But the co-author of When Family Businesses are Best – who was in Dubai this month with the Entrepreneurs Organisation, a non-profit global network of more than 10,000 business owners – explained why the long-term approach often favoured by family firms can pay off.
Why is the management of family businesses an important issue?
Because of the overlap of family and business you have a lot more drama. Take Gucci: everybody knows the terrible stories of the sons turning their father in to the tax authorities. When family and business overlap, it creates a powerful story – of both success and potential failures and conflict. When you work for a family business, it’s basically about trying to be professional and emotional at the same time. And that’s something of an oxymoron.
The other thing is that the world economy is shifting. Where’s all the growth? It’s in the Middle East, Asia and South America. Those economies are totally dominated by family businesses, so it’s just raised the profile of how important it is to the world.
Are family firms run less rationally compared to other businesses?
The business side is rationally run. But how can you be rational with your son and your daughter? You love them. Maybe your daughter is really skilled as a business leader, but your son is not quite so skilled … What do you do? Do you leave your son out? It’s a natural conflict.
How do you manage that?
The two critical factors for family business success are clear values that the family agrees on, and strong governance: the family meets together and has a board of directors for the business. If your brother is not performing and if you’ve got good governance, you make that tough decision to move your brother out.
How important are family businesses in the UAE?
The whole economy is built on family businesses. Sure, you’ll have international firms that come in. But in some parts of the economy, particularly fashion, automobiles – anything that takes a long-term commitment to build the brand and reputation – you’re going to find more family firms.
Why is that?
One of the key competitive advantages of family businesses is passion: they care. Very few people go home at night deeply committed to the large public company they work for. But when you work for a family business, even if you’re not a family member, you’re part of the family. It’s one of the reasons that fashion and cosmetics are dominated by families – because you can’t do those kind of industries without passion. But you don’t see a lot of family-owned insurance companies because insurance is really just numbers.
Several family businesses in the Gulf are said to be considering IPOs. Good idea?
If you need the capital to expand, then go public. But too many people go public for the wrong reason. And the truth is it’s not a very good way to be organised. Wouldn’t you rather be owned by 50 people from the same family who plan to keep the business for generations? Because that is the competitive advantage of a family business: a long-term perspective. Growing on your own capital at a steady pace is a much smarter way to do it. And family businesses have enough trouble keeping their family happy. Why bring in 10,000 strangers?
Are there any issues in the way UAE family businesses are run?
Their technology is first world – it’s the latest thinking. But sometimes on the family side they’re a little too traditional. Young people need to be empowered because young people have the energy and the new ideas. And this is what makes a dynamic economy. And so I think one challenge in the Middle East is to keep that respect and participation of the seniors, but the energy, motivation and the passion of the young generation.
Do family businesses suffer from an image problem?
Probably, simply because they don’t do a lot of public relations, and economically most people are fairly naive. Most people do not realise that their Volkswagen comes from a family business … that their Louis Vuitton comes from a family business. And even some family businesses do not realise how important family businesses are.
business@thenational.ae
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Stars:Joaquin Phoenix, Gaby Hoffmann, Woody Norman
Rating: 4/5
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EA Sports FC 25
Developer: EA Vancouver, EA Romania
Publisher: EA Sports
Consoles: Nintendo Switch, PlayStation 4&5, Xbox One and Xbox Series X/S
Rating: 3.5/5
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Company%20Profile
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COMPANY PROFILE
Name: HyperSpace
Started: 2020
Founders: Alexander Heller, Rama Allen and Desi Gonzalez
Based: Dubai, UAE
Sector: Entertainment
Number of staff: 210
Investment raised: $75 million from investors including Galaxy Interactive, Riyadh Season, Sega Ventures and Apis Venture Partners
Ponti
Sharlene Teo, Pan Macmillan
SPECS
Engine: Two-litre four-cylinder turbo
Power: 235hp
Torque: 350Nm
Transmission: Nine-speed automatic
Price: From Dh167,500 ($45,000)
On sale: Now
The specs
Engine: 2.7-litre 4-cylinder Turbomax
Power: 310hp
Torque: 583Nm
Transmission: 8-speed automatic
Price: From Dh192,500
On sale: Now
COMPANY PROFILE
Founders: Alhaan Ahmed, Alyina Ahmed and Maximo Tettamanzi
Total funding: Self funded
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The specs
Engine: Long-range single or dual motor with 200kW or 400kW battery
Transmission: Single-speed automatic
Max touring range: 620km / 590km
Price: From Dh250,000 (estimated)
COMPANY PROFILE
Name: Almnssa
Started: August 2020
Founder: Areej Selmi
Based: Gaza
Sectors: Internet, e-commerce
Investments: Grants/private funding
COMPANY%20PROFILE%20
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COMPANY PROFILE
Initial investment: Undisclosed
Investment stage: Series A
Investors: Core42
Current number of staff: 47
How to protect yourself when air quality drops
Install an air filter in your home.
Close your windows and turn on the AC.
Shower or bath after being outside.
Wear a face mask.
Stay indoors when conditions are particularly poor.
If driving, turn your engine off when stationary.
THE SPECS
Engine: 3.5-litre supercharged V6
Power: 416hp at 7,000rpm
Torque: 410Nm at 3,500rpm
Transmission: 6-speed manual
Fuel consumption: 10.2 l/100km
Price: Dh375,000
On sale: now
The Bio
Favourite holiday destination: Either Kazakhstan or Montenegro. I’ve been involved in events in both countries and they are just stunning.
Favourite book: I am a huge of Robin Cook’s medical thrillers, which I suppose is quite apt right now. My mother introduced me to them back home in New Zealand.
Favourite film or television programme: Forrest Gump is my favourite film, that’s never been up for debate. I love watching repeats of Mash as well.
Inspiration: My late father moulded me into the man I am today. I would also say disappointment and sadness are great motivators. There are times when events have brought me to my knees but it has also made me determined not to let them get the better of me.
Results
5pm Maiden (PA) Dh80,000 1,400m
Winner No Riesgo Al Maury, Szczepan Mazur (jockey), Ibrahim Al Hadhrami (trainer)
5.30pm Handicap (PA) Dh80,000 1,600m
Winner Marwa W’Rsan, Sam Hitchcott, Jaci Wickham.
6pm Handicap (PA) Dh80,000 1,600m
Winner Dahess D’Arabie, Al Moatasem Al Balushi, Helal Al Alawi.
6.30pm Handicap (PA) Dh80,000 2,200m
Winner Safin Al Reef, Connor Beasley, Abdallah Al Hammadi.
7pm Wathba Stallions Cup Handicap (PA) Dh70,000 2,200m
Winner Thulbaseera Al Jasra, Shakir Al Balushi, Ibrahim Al Hadhrami.
7.30pm Maiden (TB) Dh 80,000 2,200m
Winner Autumn Pride, Szczepan Mazur, Helal Al Alawi.
Your rights as an employee
The government has taken an increasingly tough line against companies that fail to pay employees on time. Three years ago, the Cabinet passed a decree allowing the government to halt the granting of work permits to companies with wage backlogs.
The new measures passed by the Cabinet in 2016 were an update to the Wage Protection System, which is in place to track whether a company pays its employees on time or not.
If wages are 10 days late, the new measures kick in and the company is alerted it is in breach of labour rules. If wages remain unpaid for a total of 16 days, the authorities can cancel work permits, effectively shutting off operations. Fines of up to Dh5,000 per unpaid employee follow after 60 days.
Despite those measures, late payments remain an issue, particularly in the construction sector. Smaller contractors, such as electrical, plumbing and fit-out businesses, often blame the bigger companies that hire them for wages being late.
The authorities have urged employees to report their companies at the labour ministry or Tawafuq service centres — there are 15 in Abu Dhabi.
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COMPANY%20PROFILE
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