Car rental companies are in a bitter dispute with the Department of Transport over thousands of dirhams after the Abu Dhabi parking authority sent through a glut of fines dating back more than two years.
Mawaqif, the parking authority at the Department of Transport, has sent car rental companies a backlog of fines in the past couple of months that executives say they can no longer pay because customers have either cancelled their credit cards or left the country having rented a car.
"At the moment we have a huge number of fines," said Marwan Al Mulla, the general manager of Dollar Rent A Car. "For us, the problem is that I cannot charge the customer after two to three years."
Thrifty has a received a backlog of fines totalling more than Dh90,000 (US$24,501).
"The problem now is that it's too late to charge these fines to customers. Most customers have cancelled their credit cards or changed details," said Mr Mulla. Safi John, the general manager of Progress Rent A Car, said he believed the backlog of fines had come through to the companies due to a miscommunication between Abu Dhabi Police and Mawaqif.
Mawaqif could not be reached for comment.
"These fines should have appeared instantly, like any other fines. People pay and they move on," said Mr John. "So far, we have about Dh70,000 of fines. That's probably less than some of the big operators that have probably got Dh100,000."
For many operators, the money they owe is more than the business makes in profit per month. Many of the car rental companies have requested that the fines be cleared from their names, but Mr Mulla said Mawaqif had refused to offer any concessions on the level of fines.
"They upload the fines into the system. When they don't upload them, it's their problem. Fines from 2008, nobody can charge for that," he said.
"We are an established provider and take cars of guests coming to the UAE. They have to support us in these cases."
Mr John said Mawaqif had given Progress until the end of the year to clear the Dh70,000 in fines.
"All of us are in the same situation and it does not look good," he said.
Normally, parking and traffic fines hit a car rental system within days and companies can charge their customers quickly.
MBalasubramanian, the general manager of Autorent Car Rental, is a small operator in Abu Dhabi but has clocked up a fines bill of up to Dh10,000.
He said he had been calling customers to ask if the company can charge their credit card.
"Some of them respond back, some of them do understand that fines come late," he added.
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Schools counsellors in Abu Dhabi have put a number of provisions in place to help support pupils returning to the classroom next week.
Many children will resume in-person lessons for the first time in 10 months and parents previously raised concerns about the long-term effects of distance learning.
Schools leaders and counsellors said extra support will be offered to anyone that needs it. Additionally, heads of years will be on hand to offer advice or coping mechanisms to ease any concerns.
“Anxiety this time round has really spiralled, more so than from the first lockdown at the beginning of the pandemic,” said Priya Mitchell, counsellor at The British School Al Khubairat in Abu Dhabi.
“Some have got used to being at home don’t want to go back, while others are desperate to get back.
“We have seen an increase in depressive symptoms, especially with older pupils, and self-harm is starting younger.
“It is worrying and has taught us how important it is that we prioritise mental well-being.”
Ms Mitchell said she was liaising more with heads of year so they can support and offer advice to pupils if the demand is there.
The school will also carry out mental well-being checks so they can pick up on any behavioural patterns and put interventions in place to help pupils.
At Raha International School, the well-being team has provided parents with assessment surveys to see how they can support students at home to transition back to school.
“They have created a Well-being Resource Bank that parents have access to on information on various domains of mental health for students and families,” a team member said.
“Our pastoral team have been working with students to help ease the transition and reduce anxiety that [pupils] may experience after some have been nearly a year off campus.
"Special secondary tutorial classes have also focused on preparing students for their return; going over new guidelines, expectations and daily schedules.”