Faisal Saeed al Romaithi, the vice chairman of the Cassells Group, adopts a hands-on approach to management. Pawan Singh / The National
Faisal Saeed al Romaithi, the vice chairman of the Cassells Group, adopts a hands-on approach to management. Pawan Singh / The National

A most hospitable Emirati



Faisal Saeed al Romaithi is a rarity within the Emirati business community.

During breaks from university, shortly after his family opened Cassells Hotel Apartments in Abu Dhabi in 2000, Mr al Romaithi could be found working at the reception desk, booking reservations and checking in guests, or scrutinising rooms as the supervisor of housekeepers.

Over the years he has earned a Bachelor's degree in management and marketing, and a Master's in human resources management, while also working in his family's expanding hotel business as a sales and marketing director and general manager.

"Last week I was bored and I told the receptionist I'm working with you," says Mr al Romaithi, the vice chairman of Cassells Group, which opened a third hotel last year in Dubai. "I like to sit and talk with the guests. I like to get their feedback."

Emiratis including Mr al Romaithi make up only 0.96 per cent of people working in the regional tourism industry, which encompasses hotels, travels agencies and tour-guide outfits.

While 10 per cent of his own staff are Emiratis, he says his target is to quadruple that amount and ultimately have a staff wholly made up of Emiratis.

Mr al Romaithi has been busy tapping into industry data and his business network while researching his PhD thesis, the topic of which is why there are not more Emiratis in this sector, and how to change this.

"I hire locals," he says. "It was challenging at the beginning, especially because the families don't want their daughters and sons to work in hospitality because it's taboo.

"This is changing. People are understanding that tourism is a major contributor to the UAE economy."

Others in the industry have also seen changes. Toufic Tamin, the vice president of sales and marketing for the Middle East at Moevenpick Hotels & Resorts, says its UAE properties have been hiring more nationals for the sales department.

Mr Tamin says locals are also showing interest in working at the front desk and in public relations.

"Perhaps more attention or training should be given to the nationals for the food and beverage department because that is the thing we haven't seen much development in," he says. "But it will come. It should come."

Over the next year, the Abu Dhabi Tourism Authority (ADTA) is working to more than double the proportion of Emiratis in the capital's tourism sector to 2 per cent.

Atef Abdulla al Bastaki, who heads the ADTA's nationalisation initiatives, also oversees its Ambassador Programme, where university students and workers nominated by organisations, including Etihad Airways and the Abu Dhabi Police, are taught about local sites and history to help to educate foreign visitors.

"I'm promoting Emiratis in the industry and introducing the industry to the Emiratis," Mr al Bastaki says. "Basically, I'm the middle man."

And as that middle man he has quite a gap to bridge. He says there are 400 vacancies for Emiratis in the regional hotel business.

But while there are 12,000 nationals actively seeking jobs, they often disregard hospitality because the working hours are significantly longer than other sectors and earn lower overall pay.

That is why Mr al Bastaki and the ADTA have been working closely with hoteliers, some of whom have suggested flexible working hours to get more Emiratis into areas such as finance, marketing, human resources and administration.

He is also leading a team of colleagues from the ADTA to research how much Emiratis earn in the government sector compared with the private sector, and specifically within the hotel industry.

At the same time, Mr al Bastaki is working with outside partners to have funding introduced to help fill the salary gap for nationals interested working in this sector but deterred by lower wages.

"It's just going to take some time," he says.

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COMPANY PROFILE
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Started: 2020
 
Founders: Alexander Heller, Rama Allen and Desi Gonzalez
 
Based: Dubai, UAE
 
Sector: Entertainment 
 
Number of staff: 210 
 
Investment raised: $75 million from investors including Galaxy Interactive, Riyadh Season, Sega Ventures and Apis Venture Partners
How to protect yourself when air quality drops

Install an air filter in your home.

Close your windows and turn on the AC.

Shower or bath after being outside.

Wear a face mask.

Stay indoors when conditions are particularly poor.

If driving, turn your engine off when stationary.

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From Zero

Artist: Linkin Park

Label: Warner Records

Number of tracks: 11

Rating: 4/5

APPLE IPAD MINI (A17 PRO)

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Colours: Blue, purple, space grey, starlight

In the box: iPad mini, USB-C cable, 20W USB-C power adapter

Price: From Dh2,099

Cricket World Cup League 2

UAE squad

Rahul Chopra (captain), Aayan Afzal Khan, Ali Naseer, Aryansh Sharma, Basil Hameed, Dhruv Parashar, Junaid Siddique, Muhammad Farooq, Muhammad Jawadullah, Muhammad Waseem, Omid Rahman, Rahul Bhatia, Tanish Suri, Vishnu Sukumaran, Vriitya Aravind

Fixtures

Friday, November 1 – Oman v UAE
Sunday, November 3 – UAE v Netherlands
Thursday, November 7 – UAE v Oman
Saturday, November 9 – Netherlands v UAE

COMPANY%20PROFILE
%3Cp%3E%3Cstrong%3ECompany%3A%3C%2Fstrong%3E%20Eco%20Way%3Cbr%3E%3Cstrong%3EStarted%3A%3C%2Fstrong%3E%20December%202023%3Cbr%3E%3Cstrong%3EFounder%3A%3C%2Fstrong%3E%20Ivan%20Kroshnyi%3Cbr%3E%3Cstrong%3EBased%3A%3C%2Fstrong%3E%20Dubai%2C%20UAE%3Cbr%3E%3Cstrong%3EIndustry%3A%3C%2Fstrong%3E%20Electric%20vehicles%3Cbr%3E%3Cstrong%3EInvestors%3A%3C%2Fstrong%3E%20Bootstrapped%20with%20undisclosed%20funding.%20Looking%20to%20raise%20funds%20from%20outside%3Cbr%3E%3C%2Fp%3E%0A
COMPANY PROFILE
Name: ARDH Collective
Based: Dubai
Founders: Alhaan Ahmed, Alyina Ahmed and Maximo Tettamanzi
Sector: Sustainability
Total funding: Self funded
Number of employees: 4
Blackpink World Tour [Born Pink] In Cinemas

Starring: Rose, Jisoo, Jennie, Lisa

Directors: Min Geun, Oh Yoon-Dong

Rating: 3/5

Poacher
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Company%20Profile
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Citadel: Honey Bunny first episode

Directors: Raj & DK

Stars: Varun Dhawan, Samantha Ruth Prabhu, Kashvi Majmundar, Kay Kay Menon

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Milestones on the road to union

1970

October 26: Bahrain withdraws from a proposal to create a federation of nine with the seven Trucial States and Qatar. 

December: Ahmed Al Suwaidi visits New York to discuss potential UN membership.

1971

March 1:  Alex Douglas Hume, Conservative foreign secretary confirms that Britain will leave the Gulf and “strongly supports” the creation of a Union of Arab Emirates.

July 12: Historic meeting at which Sheikh Zayed and Sheikh Rashid make a binding agreement to create what will become the UAE.

July 18: It is announced that the UAE will be formed from six emirates, with a proposed constitution signed. RAK is not yet part of the agreement.

August 6:  The fifth anniversary of Sheikh Zayed becoming Ruler of Abu Dhabi, with official celebrations deferred until later in the year.

August 15: Bahrain becomes independent.

September 3: Qatar becomes independent.

November 23-25: Meeting with Sheikh Zayed and Sheikh Rashid and senior British officials to fix December 2 as date of creation of the UAE.

November 29:  At 5.30pm Iranian forces seize the Greater and Lesser Tunbs by force.

November 30: Despite  a power sharing agreement, Tehran takes full control of Abu Musa. 

November 31: UK officials visit all six participating Emirates to formally end the Trucial States treaties

December 2: 11am, Dubai. New Supreme Council formally elects Sheikh Zayed as President. Treaty of Friendship signed with the UK. 11.30am. Flag raising ceremony at Union House and Al Manhal Palace in Abu Dhabi witnessed by Sheikh Khalifa, then Crown Prince of Abu Dhabi.

December 6: Arab League formally admits the UAE. The first British Ambassador presents his credentials to Sheikh Zayed.

December 9: UAE joins the United Nations.

Nayanthara: Beyond The Fairy Tale

Starring: Nayanthara, Vignesh Shivan, Radhika Sarathkumar, Nagarjuna Akkineni

Director: Amith Krishnan

Rating: 3.5/5

Company Profile

Name: Thndr
Started: 2019
Co-founders: Ahmad Hammouda and Seif Amr
Sector: FinTech
Headquarters: Egypt
UAE base: Hub71, Abu Dhabi
Current number of staff: More than 150
Funds raised: $22 million

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Rankings

ATP: 1. Novak Djokovic (SRB) 10,955 pts; 2. Rafael Nadal (ESP) 8,320; 3. Alexander Zverev (GER) 6,475 ( 1); 5. Juan Martin Del Potro (ARG) 5,060 ( 1); 6. Kevin Anderson (RSA) 4,845 ( 1); 6. Roger Federer (SUI) 4,600 (-3); 7. Kei Nishikori (JPN) 4,110 ( 2); 8. Dominic Thiem (AUT) 3,960; 9. John Isner (USA) 3,155 ( 1); 10. Marin Cilic (CRO) 3,140 (-3)

WTA: 1. Naomi Osaka (JPN) 7,030 pts ( 3); 2. Petra Kvitova (CZE) 6,290 ( 4); 3. Simona Halep (ROM) 5,582 (-2); 4. Sloane Stephens (USA) 5,307 ( 1); 5. Karolina Pliskova (CZE) 5,100 ( 3); 6. Angelique Kerber (GER) 4,965 (-4); 7. Elina Svitolina (UKR) 4,940; 8. Kiki Bertens (NED) 4,430 ( 1); 9. Caroline Wozniacki (DEN) 3,566 (-6); 10. Aryna Sabalenka (BLR) 3,485 ( 1)

The biog

Birthday: February 22, 1956

Born: Madahha near Chittagong, Bangladesh

Arrived in UAE: 1978

Exercise: At least one hour a day on the Corniche, from 5.30-6am and 7pm to 8pm.

Favourite place in Abu Dhabi? “Everywhere. Wherever you go, you can relax.”