While the reaction to Dubai Parks and Resorts theme parks has been mostly positive, some customers complained that not all the rides were open. Antonie Robertson / The National
While the reaction to Dubai Parks and Resorts theme parks has been mostly positive, some customers complained that not all the rides were open. Antonie Robertson / The National

Dubai theme parks chief addresses customer complaints



DUBAI // Weeks after the launch of the Dubai Parks and Resorts theme park hub, the company’s chief executive has addressed criticism made by some of the visitors to the Dh13.2 billion attraction.

While reaction has been mostly positive, some customers complained that not all the rides were open.

All the rides at Legoland and Legoland Water Park are fully operational, while at Bollywood Parks, only the Shah Rukh Khan-themed Don: The Chase 3D interactive ride is yet to open.

At Motiongate, the Lionsgate zone, which features two Hunger Games-inspired rides, will not open until March, and the Cloudy with a Chance of Meatballs-themed River Expedition, and some Shrek, Kung Fu Panda and How to Train Your Dragon rides in the park’s DreamWorks zone have yet to become operational – they will be opening “very soon,” said a spokeswoman.

Complaints about the rides not being opened were made on the travel website TripAdvisor.

Raed Al Nuaimi, chief executive of DXB Entertainments, owners of Dubai Parks and Resorts, said the park had a number of discount tickets for visitors to make up for the unfinished rides.

“We’re committed to providing our guests with the best customer experience, which is why we’ve put in place a variety of pricing packages that allow guests to enjoy their preferred rides and attractions,” he said.

Visitors are able to get a taste of all three theme parks – Legoland, Bollywood Parks and ­Motiongate – by taking advantage of an offer which runs until February 11, that allows access to all of the parks for Dh295 for one day, or Dh530 for two days.

IMG Worlds of Adventure indoor theme park, which also opened last year in Dubai, has been enticing visitors by reducing their rates from Dh300 per adult (Dh250 for children) to Dh195 (Dh150 for children).

Mr Al Nuaimi said visitor feedback on the parks was very important “not only to our destination but the overall industry in the region”.

“In three years, we accomplished something that has never been developed anywhere in the world – launching three theme parks, a water park, a retail and dining area and a hotel all in one destination and at the same time,” he said. “We are constantly gathering information and data, whether on the ground, in person, or through social media platforms.”

One visitor unimpressed by Motiongate was Sherine R, who commented on TripAdvisor last week: “We waited until January [to] visit thinking more rides will be open but that was not the case. Also, in addition to charging for the entry, the park takes Dh50 per car for parking!”

Bobby Bogdanov, a Bulgarian Dubai resident, did not feel that ticket prices provided good value for money.

“When it’s all open, this park will be amazing,” he said.

“But you need to open all the rides first, and then you can charge that much money.”

Sabah Khan was visiting with her husband and 14-month-old son Essa, on holiday from their home in Scotland.

She was unhappy there were not more rides they could take Essa on.

“Even the carousels at Motiongate and Bollywood Parks have strict height limits,” she said. “There is quite a lot open here though, and I definitely recommend families to come – just not couples like us with very young kids.”

Claire Price, a British software tester living in Mirdif, visited Legoland with her seven-year old son and was pleased.

“It’s great, and we don’t usually have to queue for the rides, which I’m very happy about,” she said. “We normally come here early and stay for the day.”

Hamda Al Murai, an Emirati from Abu Dhabi, was impressed by all the attractions at Motiongate, especially the hip-hop dance-themed theatre show, Step Up Dubai.

“They were so well rehearsed, it was like watching a movie, she said. “We could feel their energy on stage.”

newsdesk@thenational.ae

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Where to buy art books in the UAE

There are a number of speciality art bookshops in the UAE.

In Dubai, The Lighthouse at Dubai Design District has a wonderfully curated selection of art and design books. Alserkal Avenue runs a pop-up shop at their A4 space, and host the art-book fair Fully Booked during Art Week in March. The Third Line, also in Alserkal Avenue, has a strong book-publishing arm and sells copies at its gallery. Kinokuniya, at Dubai Mall, has some good offerings within its broad selection, and you never know what you will find at the House of Prose in Jumeirah. Finally, all of Gulf Photo Plus’s photo books are available for sale at their show. 

In Abu Dhabi, Louvre Abu Dhabi has a beautiful selection of catalogues and art books, and Magrudy’s – across the Emirates, but particularly at their NYU Abu Dhabi site – has a great selection in art, fiction and cultural theory.

In Sharjah, the Sharjah Art Museum sells catalogues and art books at its museum shop, and the Sharjah Art Foundation has a bookshop that offers reads on art, theory and cultural history.

Ferrari
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The specs
Engine: Long-range single or dual motor with 200kW or 400kW battery
Power: 268bhp / 536bhp
Torque: 343Nm / 686Nm
Transmission: Single-speed automatic
Max touring range: 620km / 590km
Price: From Dh250,000 (estimated)
On sale: Later this year
The specs

Engine: 3-litre twin-turbo V6

Power: 400hp

Torque: 475Nm

Transmission: 9-speed automatic

Price: From Dh215,900

On sale: Now

A timeline of the Historical Dictionary of the Arabic Language
  • 2018: Formal work begins
  • November 2021: First 17 volumes launched 
  • November 2022: Additional 19 volumes released
  • October 2023: Another 31 volumes released
  • November 2024: All 127 volumes completed
The specs

Engine: Dual 180kW and 300kW front and rear motors

Power: 480kW

Torque: 850Nm

Transmission: Single-speed automatic

Price: From Dh359,900 ($98,000)

On sale: Now

Singham Again

Director: Rohit Shetty

Stars: Ajay Devgn, Kareena Kapoor Khan, Ranveer Singh, Akshay Kumar, Tiger Shroff, Deepika Padukone

Rating: 3/5

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COMPANY PROFILE
Name: ARDH Collective
Based: Dubai
Founders: Alhaan Ahmed, Alyina Ahmed and Maximo Tettamanzi
Sector: Sustainability
Total funding: Self funded
Number of employees: 4
Keep it fun and engaging

Stuart Ritchie, director of wealth advice at AES International, says children cannot learn something overnight, so it helps to have a fun routine that keeps them engaged and interested.

“I explain to my daughter that the money I draw from an ATM or the money on my bank card doesn’t just magically appear – it’s money I have earned from my job. I show her how this works by giving her little chores around the house so she can earn pocket money,” says Mr Ritchie.

His daughter is allowed to spend half of her pocket money, while the other half goes into a bank account. When this money hits a certain milestone, Mr Ritchie rewards his daughter with a small lump sum.

He also recommends books that teach the importance of money management for children, such as The Squirrel Manifesto by Ric Edelman and Jean Edelman.

Business Insights
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From Zero

Artist: Linkin Park

Label: Warner Records

Number of tracks: 11

Rating: 4/5

Company Profile

Name: Thndr
Started: 2019
Co-founders: Ahmad Hammouda and Seif Amr
Sector: FinTech
Headquarters: Egypt
UAE base: Hub71, Abu Dhabi
Current number of staff: More than 150
Funds raised: $22 million

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COMPANY PROFILE
Name: HyperSpace
 
Started: 2020
 
Founders: Alexander Heller, Rama Allen and Desi Gonzalez
 
Based: Dubai, UAE
 
Sector: Entertainment 
 
Number of staff: 210 
 
Investment raised: $75 million from investors including Galaxy Interactive, Riyadh Season, Sega Ventures and Apis Venture Partners
The specs

Engine: Direct injection 4-cylinder 1.4-litre
Power: 150hp
Torque: 250Nm
Price: From Dh139,000
On sale: Now

Retail gloom

Online grocer Ocado revealed retail sales fell 5.7 per cen in its first quarter as customers switched back to pre-pandemic shopping patterns.

It was a tough comparison from a year earlier, when the UK was in lockdown, but on a two-year basis its retail division, a joint venture with Marks&Spencer, rose 31.7 per cent over the quarter.

The group added that a 15 per cent drop in customer basket size offset an 11.6. per cent rise in the number of customer transactions.

Squid Game season two

Director: Hwang Dong-hyuk 

Stars:  Lee Jung-jae, Wi Ha-joon and Lee Byung-hun

Rating: 4.5/5

If you go
Where to stay: Courtyard by Marriott Titusville Kennedy Space Centre has unparalleled views of the Indian River. Alligators can be spotted from hotel room balconies, as can several rocket launch sites. The hotel also boasts cool space-themed decor.

When to go: Florida is best experienced during the winter months, from November to May, before the humidity kicks in.

How to get there: Emirates currently flies from Dubai to Orlando five times a week.
In numbers

1,000 tonnes of waste collected daily:

  • 800 tonnes converted into alternative fuel
  • 150 tonnes to landfill
  • 50 tonnes sold as scrap metal

800 tonnes of RDF replaces 500 tonnes of coal

Two conveyor lines treat more than 350,000 tonnes of waste per year

25 staff on site

 

Where to buy

Limited-edition art prints of The Sofa Series: Sultani can be acquired from Reem El Mutwalli at www.reemelmutwalli.com

ESSENTIALS

The flights 
Emirates, Etihad and Swiss fly direct from the UAE to Zurich from Dh2,855 return, including taxes.
 

The chalet
Chalet N is currently open in winter only, between now and April 21. During the ski season, starting on December 11, a week’s rental costs from €210,000 (Dh898,431) per week for the whole property, which has 22 beds in total, across six suites, three double rooms and a children’s suite. The price includes all scheduled meals, a week’s ski pass, Wi-Fi, parking, transfers between Munich, Innsbruck or Zurich airports and one 50-minute massage per person. Private ski lessons cost from €360 (Dh1,541) per day. Halal food is available on request.

French Touch

Carla Bruni

(Verve)

Ticket prices
  • Golden circle - Dh995
  • Floor Standing - Dh495
  • Lower Bowl Platinum - Dh95
  • Lower Bowl premium - Dh795
  • Lower Bowl Plus - Dh695
  • Lower Bowl Standard- Dh595
  • Upper Bowl Premium - Dh395
  • Upper Bowl standard - Dh295
Farasan Boat: 128km Away from Anchorage

Director: Mowaffaq Alobaid 

Stars: Abdulaziz Almadhi, Mohammed Al Akkasi, Ali Al Suhaibani

Rating: 4/5

Long read

Mageed Yahia, director of WFP in UAE: Coronavirus knows no borders, and neither should the response