Public’s view of how Emirates Post works may be very different from the reality, experts believe



DUBAI // The public’s view of how Emirates Post works may be very different from the reality of the service provided, experts believe.

The majority of national postal systems around the world have loss rates that are comparable to those of private courier firms, said Torsten Jacobsen, a postal service expert at PA Consulting, an international firm with an office in Dubai.

“The majority of courier firms have loss rates that are as low as 0.5 per cent but, generally speaking, national postal services are not far from that,” he said.

Emirates Post did not provide loss rates for packages, but said the organisation was focused on implementing international best practice.

Mr Jacobsen said the assumed bad reputation of national providers was generally caused by them being the oldest in the market.

“Many of them have been there for many years, and everyone seems to have a story of what went wrong on some occasion in the past,” he said. “It’s not always a fair reflection.”

People’s issues tended to focus on items imported from other countries, which means delivery is a complicated process, said Jeremy Skyrme, executive director of sales for Emirates Post Group.

“In terms of imported parcels and packages, it is a little more complicated and depends on the quality of the postal service at the country of origin.

“The UK, for example, has an excellent service and the mail is dispatched promptly and it’s the same for most large, developed countries.”

Airlines charge postal companies a flat rate for 45kg mail bags, he said. “This means if you have only 2kg in the bag, the postal service will still have to pay for 45kg. As a result, many of the smaller countries that don’t send much post wait until the bag is full before sending it and that could be weeks or longer.”

Another issue was that much of the post is ordered to the office address of companies in the UAE.

“What happens is that a PRO will then come and collect this mail but they may not take something that is important.

“In all our post offices we have recycling bins and they are always filled with unopened mail.

“In many cases it’s Dewa bills because the person collecting the mail knows the company will pay for it.

“However, sometimes that also leads to mistakes and important items can also be left.”

Anyone who has not received mail can contact Emirates Post and they can then contact the postal service in the country of origin to find out what has happened.

Cedwyn Fernandes, a logistics expert and chief executive of the Institute of Management Technology in Dubai, said the only advantage courier firms had over Emirates Post was being able to have items delivered to your home.

“If Emirates Post went into a regular, door-to-door mail system, they have an advantage over courier companies as the distribution system and infrastructure is significantly better.”

mcroucher@thenational.ae

nhanif@thenational.ae

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Milestones on the road to union

1970

October 26: Bahrain withdraws from a proposal to create a federation of nine with the seven Trucial States and Qatar. 

December: Ahmed Al Suwaidi visits New York to discuss potential UN membership.

1971

March 1:  Alex Douglas Hume, Conservative foreign secretary confirms that Britain will leave the Gulf and “strongly supports” the creation of a Union of Arab Emirates.

July 12: Historic meeting at which Sheikh Zayed and Sheikh Rashid make a binding agreement to create what will become the UAE.

July 18: It is announced that the UAE will be formed from six emirates, with a proposed constitution signed. RAK is not yet part of the agreement.

August 6:  The fifth anniversary of Sheikh Zayed becoming Ruler of Abu Dhabi, with official celebrations deferred until later in the year.

August 15: Bahrain becomes independent.

September 3: Qatar becomes independent.

November 23-25: Meeting with Sheikh Zayed and Sheikh Rashid and senior British officials to fix December 2 as date of creation of the UAE.

November 29:  At 5.30pm Iranian forces seize the Greater and Lesser Tunbs by force.

November 30: Despite  a power sharing agreement, Tehran takes full control of Abu Musa. 

November 31: UK officials visit all six participating Emirates to formally end the Trucial States treaties

December 2: 11am, Dubai. New Supreme Council formally elects Sheikh Zayed as President. Treaty of Friendship signed with the UK. 11.30am. Flag raising ceremony at Union House and Al Manhal Palace in Abu Dhabi witnessed by Sheikh Khalifa, then Crown Prince of Abu Dhabi.

December 6: Arab League formally admits the UAE. The first British Ambassador presents his credentials to Sheikh Zayed.

December 9: UAE joins the United Nations.

What can you do?

Document everything immediately; including dates, times, locations and witnesses

Seek professional advice from a legal expert

You can report an incident to HR or an immediate supervisor

You can use the Ministry of Human Resources and Emiratisation’s dedicated hotline

In criminal cases, you can contact the police for additional support

The bio

Favourite book: Peter Rabbit. I used to read it to my three children and still read it myself. If I am feeling down it brings back good memories.

Best thing about your job: Getting to help people. My mum always told me never to pass up an opportunity to do a good deed.

Best part of life in the UAE: The weather. The constant sunshine is amazing and there is always something to do, you have so many options when it comes to how to spend your day.

Favourite holiday destination: Malaysia. I went there for my honeymoon and ended up volunteering to teach local children for a few hours each day. It is such a special place and I plan to retire there one day.

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The Old Slave and the Mastiff

Patrick Chamoiseau

Translated from the French and Creole by Linda Coverdale

Formula Middle East Calendar (Formula Regional and Formula 4)
Round 1: January 17-19, Yas Marina Circuit – Abu Dhabi
 
Round 2: January 22-23, Yas Marina Circuit – Abu Dhabi
 
Round 3: February 7-9, Dubai Autodrome – Dubai
 
Round 4: February 14-16, Yas Marina Circuit – Abu Dhabi
 
Round 5: February 25-27, Jeddah Corniche Circuit – Saudi Arabia
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If you go
Where to stay: Courtyard by Marriott Titusville Kennedy Space Centre has unparalleled views of the Indian River. Alligators can be spotted from hotel room balconies, as can several rocket launch sites. The hotel also boasts cool space-themed decor.

When to go: Florida is best experienced during the winter months, from November to May, before the humidity kicks in.

How to get there: Emirates currently flies from Dubai to Orlando five times a week.
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Sectors: Internet, e-commerce
Investments: Grants/private funding
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    Always check the weather forecast before setting off Make sure you have plenty of water Set off early to avoid sudden weather changes in the afternoon Wear appropriate clothing and footwear Take your litter home with you
Iftar programme at the Sheikh Mohammed Centre for Cultural Understanding

Established in 1998, the Sheikh Mohammed Centre for Cultural Understanding was created with a vision to teach residents about the traditions and customs of the UAE. Its motto is ‘open doors, open minds’. All year-round, visitors can sign up for a traditional Emirati breakfast, lunch or dinner meal, as well as a range of walking tours, including ones to sites such as the Jumeirah Mosque or Al Fahidi Historical Neighbourhood.

Every year during Ramadan, an iftar programme is rolled out. This allows guests to break their fast with the centre’s presenters, visit a nearby mosque and observe their guides while they pray. These events last for about two hours and are open to the public, or can be booked for a private event.

Until the end of Ramadan, the iftar events take place from 7pm until 9pm, from Saturday to Thursday. Advanced booking is required.

For more details, email openminds@cultures.ae or visit www.cultures.ae

 

ODI FIXTURE SCHEDULE

First ODI, October 22
Wankhede Stadium, Mumbai

Second ODI, October 25
Maharashtra Cricket Association Stadium, Pune

Third ODI, October 29
Venue TBC

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How to protect yourself when air quality drops

Install an air filter in your home.

Close your windows and turn on the AC.

Shower or bath after being outside.

Wear a face mask.

Stay indoors when conditions are particularly poor.

If driving, turn your engine off when stationary.