Labour ministry launches public complaints hotline



DUBAI // The Ministry of Labour has started investigating complaints that its staff have been rude or unhelpful or failed to deliver adequate service. In the past week, the ministry dealt with 33 complaints through a new hotline. In one case a businessman was reimbursed after claiming he had been overcharged Dh80,000 (US$21,800) due to an error by an officer. The new system is designed to increase transparency, accountability, fairness and to improve staff performances.

People can register dissatisfaction against any ministry official by telephone, e-mail, online forum, fax or by downloading and handing in a complaint form to booths set up at ministry offices, a spokesman said. Using the slogan, "Don't hesitate and consider it done", the ministry said customers could file complaints if staff were rude, refused to provide the appropriate service, took an arbitrary decision, took too long to process documents for no reason, took too long to serve, broke the rules when providing a service, made mistakes or committed financial or administrative violations.

"It is one of many initiatives that we have this year and the next," said a ministry official attending a networking forum organised by the Mohammed Bin Rashid Establishment for Young Business Leaders yesterday. "The complaint system is the gate through which Labour Ministry customers can send their criticism against the employees in the ministry. The complaint system will ensure transparency as well as being an essential part towards achieving the ministry's vision and excellence in services," said Humaid bin Deemas, the ministry's acting director general.

"Services are available in three languages and experienced staff will be able to help the customer over the phone. They will also be there to give you advice on how to file complaints or how to get your paperwork done." Once a complaint is logged, it will be studied, processed and used to improve performance. Action would be taken if a mistake had been made. The complaints hotline is 800-665. The ministry's website is at www.mol.gov.ae

Another initiative launched yesterday would give Emiratis preference over multinational companies when Government contracts are awarded. Several companies, including Emirates National Oil Company and Dubai Trade Centre, have agreed to award contracts to Emirati businesses rather than international companies where possible. The businesses must be members of the Mohammed Bin Rashid Establishment for Young Business Leaders programme to be eligible.

@Email:shafez@thenational.ae

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Stars: Kangana Ranaut, Anupam Kher, Shreyas Talpade, Milind Soman, Mahima Chaudhry 

Rating: 2/5

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Round 1: January 17-19, Yas Marina Circuit – Abu Dhabi
 
Round 2: January 22-23, Yas Marina Circuit – Abu Dhabi
 
Round 3: February 7-9, Dubai Autodrome – Dubai
 
Round 4: February 14-16, Yas Marina Circuit – Abu Dhabi
 
Round 5: February 25-27, Jeddah Corniche Circuit – Saudi Arabia
The specs: 2018 Mercedes-AMG C63 S Cabriolet

Price, base: Dh429,090

Engine 4.0-litre twin-turbo V8

Transmission Seven-speed automatic

Power 510hp @ 5,500rpm

Torque 700Nm @ 1,750rpm

Fuel economy, combined 9.2L / 100km

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Mercer, the investment consulting arm of US services company Marsh & McLennan, expects its wealth division to at least double its assets under management (AUM) in the Middle East as wealth in the region continues to grow despite economic headwinds, a company official said.

Mercer Wealth, which globally has $160 billion in AUM, plans to boost its AUM in the region to $2-$3bn in the next 2-3 years from the present $1bn, said Yasir AbuShaban, a Dubai-based principal with Mercer Wealth.

Within the next two to three years, we are looking at reaching $2 to $3 billion as a conservative estimate and we do see an opportunity to do so,” said Mr AbuShaban.

Mercer does not directly make investments, but allocates clients’ money they have discretion to, to professional asset managers. They also provide advice to clients.

“We have buying power. We can negotiate on their (client’s) behalf with asset managers to provide them lower fees than they otherwise would have to get on their own,” he added.

Mercer Wealth’s clients include sovereign wealth funds, family offices, and insurance companies among others.

From its office in Dubai, Mercer also looks after Africa, India and Turkey, where they also see opportunity for growth.

Wealth creation in Middle East and Africa (MEA) grew 8.5 per cent to $8.1 trillion last year from $7.5tn in 2015, higher than last year’s global average of 6 per cent and the second-highest growth in a region after Asia-Pacific which grew 9.9 per cent, according to consultancy Boston Consulting Group (BCG). In the region, where wealth grew just 1.9 per cent in 2015 compared with 2014, a pickup in oil prices has helped in wealth generation.

BCG is forecasting MEA wealth will rise to $12tn by 2021, growing at an annual average of 8 per cent.

Drivers of wealth generation in the region will be split evenly between new wealth creation and growth of performance of existing assets, according to BCG.

Another general trend in the region is clients’ looking for a comprehensive approach to investing, according to Mr AbuShaban.

“Institutional investors or some of the families are seeing a slowdown in the available capital they have to invest and in that sense they are looking at optimizing the way they manage their portfolios and making sure they are not investing haphazardly and different parts of their investment are working together,” said Mr AbuShaban.

Some clients also have a higher appetite for risk, given the low interest-rate environment that does not provide enough yield for some institutional investors. These clients are keen to invest in illiquid assets, such as private equity and infrastructure.

“What we have seen is a desire for higher returns in what has been a low-return environment specifically in various fixed income or bonds,” he said.

“In this environment, we have seen a de facto increase in the risk that clients are taking in things like illiquid investments, private equity investments, infrastructure and private debt, those kind of investments were higher illiquidity results in incrementally higher returns.”

The Abu Dhabi Investment Authority, one of the largest sovereign wealth funds, said in its 2016 report that has gradually increased its exposure in direct private equity and private credit transactions, mainly in Asian markets and especially in China and India. The authority’s private equity department focused on structured equities owing to “their defensive characteristics.”

 

 

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