ABU DHABI // When the pilots of United Parcel Service Flight 6 reported smoke in their cockpit shortly after 7.15pm on September 30, the air traffic control team at the Sheikh Zayed Air Navigation Centre knew this was precisely the crisis they had trained for.
The operations room was cleared of non-essential staff and three controllers took over management of flight controls; one to focus on the stricken Boeing 747-400 cargo jet, one to liaise with emergency crews and one to navigate all other air traffic.
Controllers tried to stay in contact with the pilot as they co-ordinated an emergency landing at the nearest airport, routed nearby aircraft out of the way and alerted emergency teams on the ground.
For 27 chilling minutes, the three-man team battled to help the pilots regain control of the 178-tonne aircraft, as the choking black smoke filled the cockpit, obscuring the pilots' view of the controls.
The plane was heading for Dubai International's 12L runway to make an emergency landing but was too high on the approach and passed over the airport before making a tight turn.
Controllers lost radar contact with the aircraft moments later at 7.42pm and it crashed into an unpopulated area between Emirates Road and Al Ain Highway.
"Obviously it is very upsetting to lose any aircraft. We were disappointed. It was very hard. Circumstances like this can affect the psychology of the controllers involved, so we have to ensure they are supported and given proper counselling," said Hassan Karam, the director of air navigation services at the centre.
"We investigated our procedures to see if there was anything we could have done to avoid the incident, but ultimately, we know we did eveything we could."
It is a high-stress job and the 26 controllers who work at the centre (which is next to Etihad Airways' headquarters opposite Al Raha Mall) undergo rigorous psychometric testing to establish whether they are suited to the role.
"Some people for example don't have the three-dimensional thinking," Mr Karam said. "Some people, when under panic, they don't know their left from right. This is important because when the controller tells the pilot to take left, he will take a left."
As the UAE has expanded rapidly, the number of flights through the nation's airspace has increased, boosting the workload of the air traffic control team.
Currently more than 1,800 flights a day pass through the centre's airspace, with each aircraft spending an average of about 20 minutes under control of the UAE air tower. That is an increase of around 12 per cent compared to 2009, when there were about 1,590 flights per day.
The controllers work in three eight-hour shifts each day, with breaks built in. Emiratis are required to have a high-school diploma and are then trained as controllers until they qualify for an Air Traffic Control licence. Many spend time working and learning at control centres overseas to gain experience.
Expatriate workers are required to be licensed and have at least five years of experience. They are trained on the centre's equipment before starting work.
"This is one of the most interesting times of the year, as the weather starts to cool down, planes can fly higher and there is more air activity," said Saqr al Marashoa, an air traffic control officer from Abu Dhabi.
Case in point: earlier in the week, controllers had to change the routes of some flights during the morning rush hours from 8am to 11am after thunderstorms swept into the Gulf region.
"There is no routine in this job - every day is different," he said.
He said one of the pleasures of the job was interacting with different cultures, but that can be challenging, as pilots, although required to speak English, all have different accents.
"The air traffic language is English, and we speak through airline terminology but sometimes it can be unclear what the pilot is trying to say," Mr al Marashoa said.
He said in those instances, he can ask a colleague to listen and help.
Next year the centre plans to become the first operations room in the Middle East to employ a Flight Management System message service, allowing controllers to send written instructions to pilots, such as course headings and changes in altitude, freeing up radio communications for more crucial exchanges.
The technology is already used by several air traffic control centres in Europe and around 90 per cent of airlines are equipped with the system.
Before the centre opened, all air navigation activities were controlled at the General Civil Aviation Authority headquarters in Abu Dhabi.
The modern centre has state-of-the-art communications and control equipment and is connected to an identical facility next door that can be used in an emergency.
"We can log on from here. We don't even have to move to the other centre," said Abdulla al Hashimi, the manager of air traffic control operations at the centre. "Imagine if a car crashed into the emergency centre and broke everything - we can still access the system from here."
An example of the technological advantages of the centre can be seen in its newly installed navigation system, called RNAV 1.
Using the previous RNAV 5 system, flights could deviate by as much as five nautical miles from their assigned flight path but with the new system, flights can stray only one nautical mile off course before the system alerts a controller.
The new system has helped increase the number of UAE air traffic routes from 25 to 38.
The centre was honoured last week during the Sheikh Khalifa Government Excellence awards for adding RNAV1. The centre essentially tracks every flight - commercial, private, cargo and military - that passes over the UAE.
As Mr al Hashimi explained that, a warning light began to blink on the monitor.A plane flying over Al Ain was illuminated in red as it slowly moved across the desert.
"This is a warning that the plane is approaching a restricted military area," Mr al Hashimi said, then quickly added: "But this is a training plane and they have permission to fly over that area."
The controllers in the centre went back to the business of guiding scores of aircraft through the UAE's crowded skies.
hdajani@thenational.ae
LEADERBOARD
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COMPANY PROFILE
Name: Almnssa
Started: August 2020
Founder: Areej Selmi
Based: Gaza
Sectors: Internet, e-commerce
Investments: Grants/private funding
The%20Killer
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Zayed Sustainability Prize
TOUR DE FRANCE INFO
Dates: July 1-23
Distance: 3,540km
Stages: 21
Number of teams: 22
Number of riders: 198
Results
Stage Two:
1. Mark Cavendish (GBR) QuickStep-AlphaVinyl 04:20:45
2. Jasper Philipsen (BEL) Alpecin-Fenix
3. Pascal Ackermann (GER) UAE Team Emirates
4. Olav Kooij (NED) Jumbo-Visma
5. Arnaud Demare (FRA) Groupama-FDJ
General Classification:
1. Jasper Philipsen (BEL) Alpecin-Fenix 09:03:03
2. Dmitry Strakhov (RUS) Gazprom-Rusvelo 00:00:04
3. Mark Cavendish (GBR) QuickStep-AlphaVinyl 00:00:06
4. Sam Bennett (IRL) Bora-Hansgrohe 00:00:10
5. Pascal Ackermann (GER) UAE Team Emirates 00:00:12
Petrarch: Everywhere a Wanderer
Christopher Celenza,
Reaktion Books
6.30pm: Al Maktoum Challenge Round-3 Group 1 (PA) | US$95,000 | (Dirt) 2,000m
7.05pm: Meydan Classic Listed (TB) ) | $175,000) | (Turf) 1,600m
7.40pm: Handicap (TB) ) | $135,000 ) | (D) 1,600m
8.15pm: Nad Al Sheba Trophy Group 3 (TB) ) | $300,000) | (T) 2,810m
8.50pm: Curlin Handicap Listed (TB)) | $160,000) | (D) 2,000m
9.25pm: Handicap (TB)) | $175,000) | (T) 1,400m
10pm: Handicap (TB) ) | $135,000 ) | (T) 2,000m
Duminy's Test career in numbers
Tests 46; Runs 2,103; Best 166; Average 32.85; 100s 6; 50s 8; Wickets 42; Best 4-47
Teams
Punjabi Legends Owners: Inzamam-ul-Haq and Intizar-ul-Haq; Key player: Misbah-ul-Haq
Pakhtoons Owners: Habib Khan and Tajuddin Khan; Key player: Shahid Afridi
Maratha Arabians Owners: Sohail Khan, Ali Tumbi, Parvez Khan; Key player: Virender Sehwag
Bangla Tigers Owners: Shirajuddin Alam, Yasin Choudhary, Neelesh Bhatnager, Anis and Rizwan Sajan; Key player: TBC
Colombo Lions Owners: Sri Lanka Cricket; Key player: TBC
Kerala Kings Owners: Hussain Adam Ali and Shafi Ul Mulk; Key player: Eoin Morgan
Venue Sharjah Cricket Stadium
Format 10 overs per side, matches last for 90 minutes
Timeline October 25: Around 120 players to be entered into a draft, to be held in Dubai; December 21: Matches start; December 24: Finals
SPEC%20SHEET%3A%20SAMSUNG%20GALAXY%20Z%20FOLD5
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Roll%20of%20Honour%2C%20men%E2%80%99s%20domestic%20rugby%20season
%3Cp%3E%3Cstrong%3EWest%20Asia%20Premiership%3C%2Fstrong%3E%0D%3Cbr%3EChampions%3A%20Dubai%20Tigers%0D%3Cbr%3ERunners%20up%3A%20Bahrain%0D%3C%2Fp%3E%0A%3Cp%3E%3Cstrong%3EUAE%20Premiership%3C%2Fstrong%3E%0D%3Cbr%3EChampions%3A%20Jebel%20Ali%20Dragons%0D%3Cbr%3ERunners%20up%3A%20Dubai%20Hurricanes%0D%3C%2Fp%3E%0A%3Cp%3E%3Cstrong%3EUAE%20Division%201%3C%2Fstrong%3E%0D%3Cbr%3EChampions%3A%20Dubai%20Sharks%0D%3Cbr%3ERunners%20up%3A%20Abu%20Dhabi%20Harlequins%20II%0D%3C%2Fp%3E%0A%3Cp%3E%3Cstrong%3EUAE%20Division%202%3C%2Fstrong%3E%0D%3Cbr%3EChampions%3A%20Dubai%20Tigers%20III%0D%3Cbr%3ERunners%20up%3A%20Dubai%20Sharks%20II%0D%3C%2Fp%3E%0A%3Cp%3E%3Cstrong%3EDubai%20Sevens%3C%2Fstrong%3E%0D%3Cbr%3EChampions%3A%20Dubai%20Tigers%0D%3Cbr%3ERunners%20up%3A%20Dubai%20Hurricanes%3C%2Fp%3E%0A
Results
5pm: Maiden (PA) Dh80,000 (Turf) 1,200m. Winner: Majd Al Megirat, Sam Hitchcott (jockey), Ahmed Al Shehhi (trainer)
5.30pm: Handicap (PA) Dh80,000 (T) 1,600m. Winner: Dassan Da, Patrick Cosgrave, Helal Al Alawi
6pm: Abu Dhabi Fillies Classic Prestige (PA) Dh110,000 (T) 1,400m. Winner: Heba Al Wathba, Richard Mullen, Jean de Roualle
6.30pm: Abu Dhabi Colts Classic Prestige (PA) Dh110,000 (T) 1,400m. Winner: Hameem, Adrie de Vries, Abdallah Al Hammadi
7pm: Wathba Stallions Cup Handicap (PA) Dh70,000 (T) 2,200m. Winner: Jawal Al Reef, Richard Mullen, Ahmed Al Mehairbi
Handicap (TB) Dh100,000 (T) 2,200m. Winner: Harbour Spirit, Adrie de Vries, Jaber Ramadhan.
How to increase your savings
- Have a plan for your savings.
- Decide on your emergency fund target and once that's achieved, assign your savings to another financial goal such as saving for a house or investing for retirement.
- Decide on a financial goal that is important to you and put your savings to work for you.
- It's important to have a purpose for your savings as it helps to keep you motivated to continue while also reducing the temptation to spend your savings.
- Carol Glynn, founder of Conscious Finance Coaching
Henrik Stenson's finishes at Abu Dhabi HSBC Championship:
2006 - 2
2007 - 8
2008 - 2
2009 - MC
2010 - 21
2011 - 42
2012 - MC
2013 - 23
2014 - MC
2015 - MC
2016 - 3
2017 - 8
Company%20Profile
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Ticket prices
- Golden circle - Dh995
- Floor Standing - Dh495
- Lower Bowl Platinum - Dh95
- Lower Bowl premium - Dh795
- Lower Bowl Plus - Dh695
- Lower Bowl Standard- Dh595
- Upper Bowl Premium - Dh395
- Upper Bowl standard - Dh295
Killing of Qassem Suleimani
BMW%20M4%20Competition
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Fitness problems in men's tennis
Andy Murray - hip
Novak Djokovic - elbow
Roger Federer - back
Stan Wawrinka - knee
Kei Nishikori - wrist
Marin Cilic - adductor
The specs
Engine: 1.5-litre 4-cylinder petrol
Power: 154bhp
Torque: 250Nm
Transmission: 7-speed automatic with 8-speed sports option
Price: From Dh79,600
On sale: Now
Emiratisation at work
Emiratisation was introduced in the UAE more than 10 years ago
It aims to boost the number of citizens in the workforce particularly in the private sector.
Growing the number of Emiratis in the workplace will help the UAE reduce dependence on overseas workers
The Cabinet in December last year, approved a national fund for Emirati jobseekers and guaranteed citizens working in the private sector a comparable pension
President Sheikh Khalifa has described Emiratisation as “a true measure for success”.
During the UAE’s 48th National Day, Sheikh Khalifa named education, entrepreneurship, Emiratisation and space travel among cornerstones of national development
More than 80 per cent of Emiratis work in the federal or local government as per 2017 statistics
The Emiratisation programme includes the creation of 20,000 new jobs for UAE citizens
UAE citizens will be given priority in managerial positions in the government sphere
The purpose is to raise the contribution of UAE nationals in the job market and create a diverse workforce of citizens
Super Rugby play-offs
Quarter-finals
- Hurricanes 35, ACT 16
- Crusaders 17, Highlanders 0
- Lions 23, Sharks 21
- Chiefs 17, Stormers 11
Semi-finals
Saturday, July 29
- Crusaders v Chiefs, 12.35pm (UAE)
- Lions v Hurricanes, 4.30pm
Fixtures
50-over match
UAE v Lancashire, starts at 10am
Champion County match
MCC v Surrey, four-day match, starting on Sunday, March 24, play starts at 10am
Both matches are at ICC Academy, Dubai Sports City. Admission is free.
The Bio
Hometown: Bogota, Colombia
Favourite place to relax in UAE: the desert around Al Mleiha in Sharjah or the eastern mangroves in Abu Dhabi
The one book everyone should read: 100 Years of Solitude by Gabriel Garcia Marquez. It will make your mind fly
Favourite documentary: Chasing Coral by Jeff Orlowski. It's a good reality check about one of the most valued ecosystems for humanity
England squad
Moeen Ali, James Anderson, Jofra Archer, Jonny Bairstow, Dominic Bess, James Bracey, Stuart Broad, Rory Burns, Jos Buttler, Zak Crawley, Sam Curran, Joe Denly, Ben Foakes, Lewis Gregory, Keaton Jennings, Dan Lawrence, Jack Leach, Saqib Mahmood, Craig Overton, Jamie Overton, Matthew Parkinson, Ollie Pope, Ollie Robinson, Joe Root, Dom Sibley, Ben Stokes, Olly Stone, Amar Virdi, Chris Woakes, Mark Wood
Moon Music
Artist: Coldplay
Label: Parlophone/Atlantic
Number of tracks: 10
Rating: 3/5