Heathrow and European airport flight delays after cyber attack


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Major airports across Europe are trying to cope with travel disruptions following cyber attacks against their electronic check-in and boarding system.

London Heathrow, Europe's busiest airport, Berlin and Brussels are among the centres that faced flight delays and cancellations on Saturday.

Collins Aerospace, a provider of check-in and boarding systems for several airlines, said on Saturday that “cyber-related disruption” to its Multi-User System Environment software is causing delays at some airports.

MUSE, a passenger processing system that allows airlines to share check-in desks and boarding gate positions at an airport rather than having dedicated infrastructure, according to the company's website.

“We are working to resolve the issue and restore full functionality to our customers as quickly as possible,” the company said in a statement.

Heathrow Airport said Collins Aerospace is experiencing a technical issue that may cause delays for departing passengers.

"While the provider works to resolve the problem quickly, we advise passengers to check their flight status with their airline before traveling," the airport said in a post on X.

Berlin airport on Saturday also said there are longer waiting times than usual at check-in

"We are working on a quick solution," it said in a statement on its website.

Brussels airport said that the cyber attack means "that at the moment only manual check-in and boarding is possible".

"This has a large impact on the flight schedule and will unfortunately cause delays and cancellations of flights," according to a statement on its website.

The airport said that the service provider is "working on the issue" and trying to "resolve the problem as quickly as possible."

However later on Saturday it announced that half of flights scheduled for Sunday had been cancelled.

People walk by a departures board after a cyber attack caused delays at Brussels International Airport in Zaventem, Belgium, on Saturday, September 20, 2025. AP.
People walk by a departures board after a cyber attack caused delays at Brussels International Airport in Zaventem, Belgium, on Saturday, September 20, 2025. AP.

UAE airlines

Meanwhile, Etihad Airways said that check-in processes are "currently taking longer than usual" at London Heathrow and Brussels International Airport due to the technical issue impacting these systems at the two hubs.

"Etihad Airways staff are assisting guests with their check-in," the airline said in a statement. It advised passengers to arrive at the airport early to minimise delays.

"Technicians are actively working to restore the systems to normal operation as quickly as possible," it said.

Dubai-based Emirates said there has been no major impact to its operations.

Aviation's 'digital battlefield'

Cybersecurity is emerging as a top IT investment priority for airports, with nearly 40 per cent of all airports ranking it as their top priority, according to Sita's 2024 Air Transport Insights. Sita is an IT provider for the air transport industry.

Around 80 per cent of airports include cyber security in their top three areas of spend for the next 12 months, it said.

"This emphasis underscores airports’ commitment to safeguarding their systems and data against evolving and sophisticated threats, fraud, and risks," Sita said.

The aviation sector recorded a 600 per cent increase in cyber-attacks from 2024 to 2025, according to a June report by French aerospace company Thales.

"Behind any physical turbulence in the skies, a silent cyber war is being waged on the aviation sector," the report said. "From airlines and airports to navigation systems and suppliers, every link in the chain is vulnerable to attack."

The global aviation cyber security market is expected to reach $5.32 billion in 2025, with average annual growth estimated at 8.7 per cent by 2029, driven in particular by the increasing digitalisation of the sector and the intensified threat landscape, according to Thales.

“The aviation industry has become a digital battlefield with significant economic and geopolitical interests at stake," Ivan Fontarensky, chief technology officer at Cyber Detection and Response at Thales, said.

"The sharp increase in the number of attacks calls for a holistic approach to aviation cyber security, further moves to incorporate AI as an ally and closer collaboration between industry and the public sector.”

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Cost: Entry is free but some events require prior registration

Where: Various locations including National Theatre (Abu Dhabi), Abu Dhabi Cultural Center, Zayed University Promenade, Beach Rotana (Abu Dhabi), Vox Cinemas at Yas Mall, Sharjah Youth Center

What: The Korea Festival will feature art exhibitions, a B-boy dance show, a mini K-pop concert, traditional dance and music performances, food tastings, a beauty seminar, and more.

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Anxiety and work stress major factors

Anxiety, work stress and social isolation are all factors in the recogised rise in mental health problems.

A study UAE Ministry of Health researchers published in the summer also cited struggles with weight and illnesses as major contributors.

Its authors analysed a dozen separate UAE studies between 2007 and 2017. Prevalence was often higher in university students, women and in people on low incomes.

One showed 28 per cent of female students at a Dubai university reported symptoms linked to depression. Another in Al Ain found 22.2 per cent of students had depressive symptoms - five times the global average.

It said the country has made strides to address mental health problems but said: “Our review highlights the overall prevalence of depressive symptoms and depression, which may long have been overlooked."

Prof Samir Al Adawi, of the department of behavioural medicine at Sultan Qaboos University in Oman, who was not involved in the study but is a recognised expert in the Gulf, said how mental health is discussed varies significantly between cultures and nationalities.

“The problem we have in the Gulf is the cross-cultural differences and how people articulate emotional distress," said Prof Al Adawi. 

“Someone will say that I have physical complaints rather than emotional complaints. This is the major problem with any discussion around depression."

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A worker is categorised as skilled by the MOHRE based on nine levels given in the International Standard Classification of Occupations (ISCO) issued by the International Labour Organisation. 

A skilled worker would be someone at a professional level (levels 1 – 5) which includes managers, professionals, technicians and associate professionals, clerical support workers, and service and sales workers.

The worker must also have an attested educational certificate higher than secondary or an equivalent certification, and earn a monthly salary of at least Dh4,000. 

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• Sebastien Aguilar, who heads SimplyFI.org, a non-profit community where people learn to invest Bogleheads’ style

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"Jack Bogle for me was a rebel, a revolutionary who changed the industry and gave the little guy like me, a chance. He was also a mentor who inspired me to take the leap and take control of my own finances."

• Steve Cronin, founder of DeadSimpleSaving.com

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His real gift to us has been the ability to invest in the stock market (buy and hold for the long term) rather than be forced to speculate (try to make profits in the shorter term) or even worse have others speculate on our behalf.

Bogle has given countless investors the ability to get on with their life while growing their wealth in the background as fast as possible. The Financial Independence movement would barely exist without this."

• Zach Holz, who blogs about financial independence at The Happiest Teacher

"Jack Bogle was one of the greatest forces for wealth democratisation the world has ever seen.  He allowed people a way to be free from the parasitical "financial advisers" whose only real concern are the fat fees they get from selling you over-complicated "products" that have caused millions of people all around the world real harm.”

• Tuan Phan, a board member of SimplyFI.org

"In an industry that’s synonymous with greed, Jack Bogle was a lone wolf, swimming against the tide. When others were incentivised to enrich themselves, he stood by the ‘fiduciary’ standard – something that is badly needed in the financial industry of the UAE."

 

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Name: Yousef Al Bahar

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Recharge as needed, says Mat Dryden: “We try to make it a rule that every two to three months, even if it’s for four days, we get away, get some time together, recharge, refresh.” The couple take an hour a day to check into their businesses and that’s it.

Stick to the schedule, says Mike Addo: “We have an entire wall known as ‘The Lab,’ covered with colour-coded Post-it notes dedicated to our joint weekly planner, content board, marketing strategy, trends, ideas and upcoming meetings.”

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Pull your weight, says Thuymi Do: “To do what we do, there definitely can be no lazy member of the team.” 

Updated: September 20, 2025, 5:09 PM