Canada’s top coffee chain Tim Hortons looks abroad for expansion



While Tim Hortons rules Canada, in other lands it is merely one coffee shop among others.

But for the chain, founded in 1964, to grow over its next half-century, it needs to expand beyond its homeland.

So far, Tims has made inroads in the United States and has a nominal presence in the United Kingdom and Ireland (mainly self-service kiosks), but its farthest-flung venture is in the Arabian Peninsula.

“In 2011, we entered the Gulf Cooperation Council (GCC) through a master licence agreement with Apparel FZCO,” the company says in it latest annual report.

“By the end of 2012, there were 24 Tim Hortons restaurants operating in the United Arab Emirates and Oman, with plans calling for up to 120 in the region by the end of 2015. The initial performance of our restaurants in the GCC has exceeded our expectations. In addition to supporting our belief in the potential international appeal of our brand, our presence in this region provides an opportunity to validate our international business model and learn from our experience.”

Indeed just last month, workers were putting the finishing touches on a fresh Tims on Jumeirah Beach Road in Dubai.

It has been a tougher grind in the US, which Tims describes as “our primary focus for the next wave of growth”. At the end of fiscal 2012, the company had 804 US outlets, with concentrations in New York, Michigan and Ohio.

Annual sales last year at an average Tims restaurant were C$2.17m in Canada versus C$1.09m in the US. Still, sales growth was slightly stronger in America: up 12.1 per cent since 2008, versus 10.9 per cent to the north.

In 2010, however, Tims beat a retreat from three New England markets; New England is, of course, Dunkin’ Donuts country. Tims closed 34 restaurants and 18 self-serve kiosks in Portland, Maine, Providence, Rhode Island and Hartford, Connecticut.

But being the challenger rather than the champ forces Tims to innovate. The US outlets are meant to be slightly more upscale than the Canadian ones and it was in the US that the chain first offered grilled panini sandwiches – which, when they migrated to Canada last year, instantly ranked as the most expensive item on the menu.

rmckenzie@thenational.ae

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Banned items
Dubai Police has also issued a list of banned items at the ground on Sunday. These include:
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Founders: Iheb Triki and Mohamed Ali Abid
 
Based: Tunisia 
 
Sector: Water technology 
 
Number of staff: 22 
 
Investment raised: $4 million 
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Spending an excessive amount of time on the phone.

Neglecting personal, social, or academic responsibilities.

Losing interest in other activities or hobbies that were once enjoyed.

Having withdrawal symptoms like feeling anxious, restless, or upset when the technology is not available.

Experiencing sleep disturbances or changes in sleep patterns.

What are the guidelines?

Under 18 months: Avoid screen time altogether, except for video chatting with family.

Aged 18-24 months: If screens are introduced, it should be high-quality content watched with a caregiver to help the child understand what they are seeing.

Aged 2-5 years: Limit to one-hour per day of high-quality programming, with co-viewing whenever possible.

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Teenagers: Encourage a balanced approach – screens should not replace sleep, exercise, or face-to-face socialisation.

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Round 1: January 17-19, Yas Marina Circuit – Abu Dhabi
 
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What are the GCSE grade equivalents?
 
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  • Grade 4 = grade C
  • Grade 3 = between grades D and E
  • Grade 2 = between grades E and F
  • Grade 1 = between grades F and G
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Starring: Mohanlal, Meena, Ansiba, Murali Gopy

Rating: 4 stars

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Dubai Hurricanes 58-10 Dubai Knights Eagles

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Jebel Ali Dragons 16-56 Abu Dhabi Harlequins

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What is a credit score?

In the UAE your credit score is a number generated by the Al Etihad Credit Bureau (AECB), which represents your credit worthiness – in other words, your risk of defaulting on any debt repayments. In this country, the number is between 300 and 900. A low score indicates a higher risk of default, while a high score indicates you are a lower risk.

Why is it important?

Financial institutions will use it to decide whether or not you are a credit risk. Those with better scores may also receive preferential interest rates or terms on products such as loans, credit cards and mortgages.

How is it calculated?

The AECB collects information on your payment behaviour from banks as well as utilitiy and telecoms providers.

How can I improve my score?

By paying your bills on time and not missing any repayments, particularly your loan, credit card and mortgage payments. It is also wise to limit the number of credit card and loan applications you make and to reduce your outstanding balances.

How do I know if my score is low or high?

By checking it. Visit one of AECB’s Customer Happiness Centres with an original and valid Emirates ID, passport copy and valid email address. Liv. customers can also access the score directly from the banking app.

How much does it cost?

A credit report costs Dh100 while a report with the score included costs Dh150. Those only wanting the credit score pay Dh60. VAT is payable on top.

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A UK report on youth social media habits commissioned by advocacy group Volteface found a quarter of young people were exposed to illegal drug dealers on social media.

The poll of 2,006 people aged 16-24 assessed their exposure to drug dealers online in a nationally representative survey.

Of those admitting to seeing drugs for sale online, 56 per cent saw them advertised on Snapchat, 55 per cent on Instagram and 47 per cent on Facebook.

Cannabis was the drug most pushed by online dealers, with 63 per cent of survey respondents claiming to have seen adverts on social media for the drug, followed by cocaine (26 per cent) and MDMA/ecstasy, with 24 per cent of people.

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Dos

  • Wear the right fabric for the right season and occasion 
  • Always ask for the dress code if you don’t know
  • Wear a white kandura, white ghutra / shemagh (headwear) and black shoes for work 
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Ruwais timeline

1971 Abu Dhabi National Oil Company established

1980 Ruwais Housing Complex built, located 10 kilometres away from industrial plants

1982 120,000 bpd capacity Ruwais refinery complex officially inaugurated by the founder of the UAE Sheikh Zayed

1984 Second phase of Ruwais Housing Complex built. Today the 7,000-unit complex houses some 24,000 people.  

1985 The refinery is expanded with the commissioning of a 27,000 b/d hydro cracker complex

2009 Plans announced to build $1.2 billion fertilizer plant in Ruwais, producing urea

2010 Adnoc awards $10bn contracts for expansion of Ruwais refinery, to double capacity from 415,000 bpd

2014 Ruwais 261-outlet shopping mall opens

2014 Production starts at newly expanded Ruwais refinery, providing jet fuel and diesel and allowing the UAE to be self-sufficient for petrol supplies

2014 Etihad Rail begins transportation of sulphur from Shah and Habshan to Ruwais for export

2017 Aldar Academies to operate Adnoc’s schools including in Ruwais from September. Eight schools operate in total within the housing complex.

2018 Adnoc announces plans to invest $3.1 billion on upgrading its Ruwais refinery 

2018 NMC Healthcare selected to manage operations of Ruwais Hospital

2018 Adnoc announces new downstream strategy at event in Abu Dhabi on May 13

Source: The National