• Air show display on the last day of Expo 2020 Dubai. Pawan Singh / The National
    Air show display on the last day of Expo 2020 Dubai. Pawan Singh / The National
  • Nearly 23 million visits had been made to Expo by the start of this week after the more than one million visits recorded from Friday to Sunday. Pawan Singh / The National
    Nearly 23 million visits had been made to Expo by the start of this week after the more than one million visits recorded from Friday to Sunday. Pawan Singh / The National
  • The Expo has hosted 30,000 events, including government summits and 5,000 sporting fixtures. Pawan Singh / The National
    The Expo has hosted 30,000 events, including government summits and 5,000 sporting fixtures. Pawan Singh / The National
  • A spectacular closing ceremony will be 'end of a beautiful journey' for Expo 2020 Dubai. Antonie Robertson/The National
    A spectacular closing ceremony will be 'end of a beautiful journey' for Expo 2020 Dubai. Antonie Robertson/The National
  • Green spaces and architecture at day of Expo 2020. Antonie Robertson/The National
    Green spaces and architecture at day of Expo 2020. Antonie Robertson/The National
  • Green spaces and architecture at day of Expo 2020. Antonie Robertson/The National
    Green spaces and architecture at day of Expo 2020. Antonie Robertson/The National
  • Green spaces and architecture at day of Expo 2020. Antonie Robertson/The National
    Green spaces and architecture at day of Expo 2020. Antonie Robertson/The National
  • It's a party atmosphere for the last day of Expo 2020 Dubai. Pawan Singh / The National
    It's a party atmosphere for the last day of Expo 2020 Dubai. Pawan Singh / The National
  • Some funky costumes to mark the end of the hugely successful event in Dubai. Pawan Singh / The National
    Some funky costumes to mark the end of the hugely successful event in Dubai. Pawan Singh / The National
  • Big screens put up on the last day of the world's fair in Dubai. Pawan Singh / The National
    Big screens put up on the last day of the world's fair in Dubai. Pawan Singh / The National
  • People flock to the merchandise outlet on the last day of Expo 2020 Dubai. Pawan Singh / The National
    People flock to the merchandise outlet on the last day of Expo 2020 Dubai. Pawan Singh / The National
  • Kids enjoying the dance class at the Sustainability pavilion as Expo 2020 Dubai nears its conclusion. Pawan Singh / The National
    Kids enjoying the dance class at the Sustainability pavilion as Expo 2020 Dubai nears its conclusion. Pawan Singh / The National
  • Visitors on the last day of Expo 2020 Dubai could watch the closing ceremony on more than 20 giant screens across the site, including at the Jubilee Stage, Dubai Millennium Amphitheatre and Festival Garden. Pawan Singh / The National
    Visitors on the last day of Expo 2020 Dubai could watch the closing ceremony on more than 20 giant screens across the site, including at the Jubilee Stage, Dubai Millennium Amphitheatre and Festival Garden. Pawan Singh / The National
  • Visitors enjoy the water feature on the last day. Pawan Singh / The National
    Visitors enjoy the water feature on the last day. Pawan Singh / The National
  • Visitors arrive for the expo's final day. Antonie Robertson / The National
    Visitors arrive for the expo's final day. Antonie Robertson / The National
  • Crowds on the last day of Expo 2020 Dubai. Antonie Robertson / The National
    Crowds on the last day of Expo 2020 Dubai. Antonie Robertson / The National
  • Visitors arrive at the world's fair for the last time. Antonie Robertson / The National
    Visitors arrive at the world's fair for the last time. Antonie Robertson / The National
  • Preparations going on for the closing ceremony at Al Wasl Plaza. Pawan Singh / The National
    Preparations going on for the closing ceremony at Al Wasl Plaza. Pawan Singh / The National
  • Reem Al Hashimy, centre, Minister of State for International Co-operation and director general of Expo 2020 Dubai, on the final day of the Expo. Photo: Expo 2020 Dubai
    Reem Al Hashimy, centre, Minister of State for International Co-operation and director general of Expo 2020 Dubai, on the final day of the Expo. Photo: Expo 2020 Dubai
  • Ms Al Hashimy opens the Sustainability Portal on the Expo's final day. Photo: Expo 2020 Dubai
    Ms Al Hashimy opens the Sustainability Portal on the Expo's final day. Photo: Expo 2020 Dubai
  • Visitors queue to enter the site on the final day. Pawan Singh / The National
    Visitors queue to enter the site on the final day. Pawan Singh / The National
  • Expo staff at the site entrances faced a busy start to the final day. Pawan Singh / The National
    Expo staff at the site entrances faced a busy start to the final day. Pawan Singh / The National
  • Visitors queue at the security gate. Pawan Singh / The National
    Visitors queue at the security gate. Pawan Singh / The National
  • Early arrivals on the final day of the world fair. Pawan Singh / The National
    Early arrivals on the final day of the world fair. Pawan Singh / The National
  • Visitors taking selfies to record their presence on the final day of Expo 2020 Dubai. Pawan Singh / The National
    Visitors taking selfies to record their presence on the final day of Expo 2020 Dubai. Pawan Singh / The National
  • Dubai police prepare for the final day at the world's fair. Pawan Singh / The National
    Dubai police prepare for the final day at the world's fair. Pawan Singh / The National
  • Visitors approach Al Wasl Plaza. Pawan Singh / The National
    Visitors approach Al Wasl Plaza. Pawan Singh / The National
  • A rare opportunity to capture a quiet moment at Expo 2020 Dubai. Pawan Singh / The National
    A rare opportunity to capture a quiet moment at Expo 2020 Dubai. Pawan Singh / The National
  • Visitors on the last day at the EXPO 2020 site in Dubai. Pawan Singh / The National
    Visitors on the last day at the EXPO 2020 site in Dubai. Pawan Singh / The National

Expo 2020 Dubai: What businesses can learn from the mega event


  • English
  • Arabic

Last Thursday was bittersweet for so many of us in the UAE as we bade farewell to Expo 2020 Dubai. Visiting the six-month world's fair was a staple in our weekly plans as the site served as a meeting point for world leaders, businesses, creatives, families and friends.

But what made this Expo all the more special was that it took place at a time when many global events were cancelled or postponed. At a time when movements and operations were crippled by the Covid-19 pandemic, Expo 2020 Dubai visits reached more than 24 million while maintaining all precautionary measures.

Where many face uncertainties about the future, the conversations at Expo 2020 Dubai instilled hope that the world can overcome any adversity.

Last December, I was invited by the UAE’s Ministry of Culture and Youth to speak at the World Conference on Creative Economy hosted at Dubai Exhibition Centre in the heart of Expo 2020 Dubai. Along with more than 150 speakers from across the world, we discussed challenges and opportunities and exchanged ideas to develop the sector and support creatives.

The same site also hosted the World Government Summit last week, where leaders from across the globe engaged in dialogue about governmental processes, innovation and technology, among other topics. In addition to the major event, different pavilions within Expo 2020 Dubai hosted different workshops, movie screenings, talks and poetry readings. Inspiring and thought-provoking conversations echoed throughout the site.

Though Expo 2020 Dubai lasted for only six months, it provides key lessons for businesses.

The most important in my opinion is inclusivity. Expo 2020 Dubai provided different types of experiences, from concerts and forums to workshops and more that children, adults, entrepreneurs and people from different walks of life could enjoy.

When building a business, many entrepreneurs tend to overlook this part. By becoming more inclusive in the way an experience is provided or a product is designed for their target audience, they could be building a loyal audience base and expanding their reach.

The Expo 2020 Dubai experience also proved that attention to detail is key and providing a hospitable and personal experience to your customers will get them to return.

Multiple visitor centres that included supermarkets, prayer rooms and washrooms were provided across the site that visitors could conveniently use them throughout their exploration journey. Water fountains, shaded areas, green parks, as well as F&B options that catered to all kinds of dining were also provided.

One of the key lessons I have learnt throughout my entrepreneurship journey is that customer service is a competitive advantage, and how you cater to your customers’ needs is what earns you their loyalty even amid tough competition.

But the most important lesson that Expo 2020 Dubai taught us is that when challenges arise, be flexible and go with the flow. Precautionary measures were implemented throughout the site and even amid the pandemic people enjoyed this global event.

Expo 2020 Dubai instilled hope in many of us. It was an oasis of dreams, thoughts and an opportunity to exchange dialogues that inspired us to think of positive ways to change the world.

The success of Expo 2020 Dubai is a testimony that determination, perseverance, flexibility and passion can help us overcome challenges and achieve our targets.

Expo 2020 Dubai may be behind us, but the lessons we learnt and the inspirational conversations are ingrained in many of us, and will accompany us for years to come.

Manar Al Hinai is an award-winning Emirati writer and communications consultant based in Abu Dhabi.

Mercer, the investment consulting arm of US services company Marsh & McLennan, expects its wealth division to at least double its assets under management (AUM) in the Middle East as wealth in the region continues to grow despite economic headwinds, a company official said.

Mercer Wealth, which globally has $160 billion in AUM, plans to boost its AUM in the region to $2-$3bn in the next 2-3 years from the present $1bn, said Yasir AbuShaban, a Dubai-based principal with Mercer Wealth.

Within the next two to three years, we are looking at reaching $2 to $3 billion as a conservative estimate and we do see an opportunity to do so,” said Mr AbuShaban.

Mercer does not directly make investments, but allocates clients’ money they have discretion to, to professional asset managers. They also provide advice to clients.

“We have buying power. We can negotiate on their (client’s) behalf with asset managers to provide them lower fees than they otherwise would have to get on their own,” he added.

Mercer Wealth’s clients include sovereign wealth funds, family offices, and insurance companies among others.

From its office in Dubai, Mercer also looks after Africa, India and Turkey, where they also see opportunity for growth.

Wealth creation in Middle East and Africa (MEA) grew 8.5 per cent to $8.1 trillion last year from $7.5tn in 2015, higher than last year’s global average of 6 per cent and the second-highest growth in a region after Asia-Pacific which grew 9.9 per cent, according to consultancy Boston Consulting Group (BCG). In the region, where wealth grew just 1.9 per cent in 2015 compared with 2014, a pickup in oil prices has helped in wealth generation.

BCG is forecasting MEA wealth will rise to $12tn by 2021, growing at an annual average of 8 per cent.

Drivers of wealth generation in the region will be split evenly between new wealth creation and growth of performance of existing assets, according to BCG.

Another general trend in the region is clients’ looking for a comprehensive approach to investing, according to Mr AbuShaban.

“Institutional investors or some of the families are seeing a slowdown in the available capital they have to invest and in that sense they are looking at optimizing the way they manage their portfolios and making sure they are not investing haphazardly and different parts of their investment are working together,” said Mr AbuShaban.

Some clients also have a higher appetite for risk, given the low interest-rate environment that does not provide enough yield for some institutional investors. These clients are keen to invest in illiquid assets, such as private equity and infrastructure.

“What we have seen is a desire for higher returns in what has been a low-return environment specifically in various fixed income or bonds,” he said.

“In this environment, we have seen a de facto increase in the risk that clients are taking in things like illiquid investments, private equity investments, infrastructure and private debt, those kind of investments were higher illiquidity results in incrementally higher returns.”

The Abu Dhabi Investment Authority, one of the largest sovereign wealth funds, said in its 2016 report that has gradually increased its exposure in direct private equity and private credit transactions, mainly in Asian markets and especially in China and India. The authority’s private equity department focused on structured equities owing to “their defensive characteristics.”

Our family matters legal consultant

Name: Hassan Mohsen Elhais

Position: legal consultant with Al Rowaad Advocates and Legal Consultants.

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Classification of skills

A worker is categorised as skilled by the MOHRE based on nine levels given in the International Standard Classification of Occupations (ISCO) issued by the International Labour Organisation. 

A skilled worker would be someone at a professional level (levels 1 – 5) which includes managers, professionals, technicians and associate professionals, clerical support workers, and service and sales workers.

The worker must also have an attested educational certificate higher than secondary or an equivalent certification, and earn a monthly salary of at least Dh4,000. 

Labour dispute

The insured employee may still file an ILOE claim even if a labour dispute is ongoing post termination, but the insurer may suspend or reject payment, until the courts resolve the dispute, especially if the reason for termination is contested. The outcome of the labour court proceedings can directly affect eligibility.


- Abdullah Ishnaneh, Partner, BSA Law 

COMPANY PROFILE
Name: Kumulus Water
 
Started: 2021
 
Founders: Iheb Triki and Mohamed Ali Abid
 
Based: Tunisia 
 
Sector: Water technology 
 
Number of staff: 22 
 
Investment raised: $4 million 

Founders: Ines Mena, Claudia Ribas, Simona Agolini, Nourhan Hassan and Therese Hundt

Date started: January 2017, app launched November 2017

Based: Dubai, UAE

Sector: Private/Retail/Leisure

Number of Employees: 18 employees, including full-time and flexible workers

Funding stage and size: Seed round completed Q4 2019 - $1m raised

Funders: Oman Technology Fund, 500 Startups, Vision Ventures, Seedstars, Mindshift Capital, Delta Partners Ventures, with support from the OQAL Angel Investor Network and UAE Business Angels

Islamophobia definition

A widely accepted definition was made by the All Party Parliamentary Group on British Muslims in 2019: “Islamophobia is rooted in racism and is a type of racism that targets expressions of Muslimness or perceived Muslimness.” It further defines it as “inciting hatred or violence against Muslims”.

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SPEC%20SHEET%3A%20APPLE%20M3%20MACBOOK%20AIR%20(13%22)
%3Cp%3E%3Cstrong%3EProcessor%3A%3C%2Fstrong%3E%20Apple%20M3%2C%208-core%20CPU%2C%20up%20to%2010-core%20CPU%2C%2016-core%20Neural%20Engine%3C%2Fp%3E%0A%3Cp%3E%3Cstrong%3EDisplay%3A%3C%2Fstrong%3E%2013.6-inch%20Liquid%20Retina%2C%202560%20x%201664%2C%20224ppi%2C%20500%20nits%2C%20True%20Tone%2C%20wide%20colour%3C%2Fp%3E%0A%3Cp%3E%3Cstrong%3EMemory%3A%3C%2Fstrong%3E%208%2F16%2F24GB%3C%2Fp%3E%0A%3Cp%3E%3Cstrong%3EStorage%3A%3C%2Fstrong%3E%20256%2F512GB%20%2F%201%2F2TB%3C%2Fp%3E%0A%3Cp%3E%3Cstrong%3EI%2FO%3A%3C%2Fstrong%3E%20Thunderbolt%203%2FUSB-4%20(2)%2C%203.5mm%20audio%2C%20Touch%20ID%3C%2Fp%3E%0A%3Cp%3E%3Cstrong%3EConnectivity%3A%3C%2Fstrong%3E%20Wi-Fi%206E%2C%20Bluetooth%205.3%3C%2Fp%3E%0A%3Cp%3E%3Cstrong%3EBattery%3A%3C%2Fstrong%3E%2052.6Wh%20lithium-polymer%2C%20up%20to%2018%20hours%2C%20MagSafe%20charging%3C%2Fp%3E%0A%3Cp%3E%3Cstrong%3ECamera%3A%3C%2Fstrong%3E%201080p%20FaceTime%20HD%3C%2Fp%3E%0A%3Cp%3E%3Cstrong%3EVideo%3A%3C%2Fstrong%3E%20Support%20for%20Apple%20ProRes%2C%20HDR%20with%20Dolby%20Vision%2C%20HDR10%3C%2Fp%3E%0A%3Cp%3E%3Cstrong%3EAudio%3A%3C%2Fstrong%3E%204-speaker%20system%2C%20wide%20stereo%2C%20support%20for%20Dolby%20Atmos%2C%20Spatial%20Audio%20and%20dynamic%20head%20tracking%20(with%20AirPods)%3C%2Fp%3E%0A%3Cp%3E%3Cstrong%3EColours%3A%3C%2Fstrong%3E%20Midnight%2C%20silver%2C%20space%20grey%2C%20starlight%3C%2Fp%3E%0A%3Cp%3E%3Cstrong%3EIn%20the%20box%3A%3C%2Fstrong%3E%20MacBook%20Air%2C%2030W%2F35W%20dual-port%2F70w%20power%20adapter%2C%20USB-C-to-MagSafe%20cable%2C%202%20Apple%20stickers%3C%2Fp%3E%0A%3Cp%3E%3Cstrong%3EPrice%3A%3C%2Fstrong%3E%20From%20Dh4%2C599%3C%2Fp%3E%0A
Avatar: Fire and Ash

Director: James Cameron

Starring: Sam Worthington, Sigourney Weaver, Zoe Saldana

Rating: 4.5/5

Children who witnessed blood bath want to help others

Aged just 11, Khulood Al Najjar’s daughter, Nora, bravely attempted to fight off Philip Spence. Her finger was injured when she put her hand in between the claw hammer and her mother’s head.

As a vital witness, she was forced to relive the ordeal by police who needed to identify the attacker and ensure he was found guilty.

Now aged 16, Nora has decided she wants to dedicate her career to helping other victims of crime.

“It was very horrible for her. She saw her mum, dying, just next to her eyes. But now she just wants to go forward,” said Khulood, speaking about how her eldest daughter was dealing with the trauma of the incident five years ago. “She is saying, 'mama, I want to be a lawyer, I want to help people achieve justice'.”

Khulood’s youngest daughter, Fatima, was seven at the time of the attack and attempted to help paramedics responding to the incident.

“Now she wants to be a maxillofacial doctor,” Khulood said. “She said to me ‘it is because a maxillofacial doctor returned your face, mama’. Now she wants to help people see themselves in the mirror again.”

Khulood’s son, Saeed, was nine in 2014 and slept through the attack. While he did not witness the trauma, this made it more difficult for him to understand what had happened. He has ambitions to become an engineer.

It Was Just an Accident

Director: Jafar Panahi

Stars: Vahid Mobasseri, Mariam Afshari, Ebrahim Azizi, Hadis Pakbaten, Majid Panahi, Mohamad Ali Elyasmehr

Rating: 4/5

Name: Colm McLoughlin

Country: Galway, Ireland

Job: Executive vice chairman and chief executive of Dubai Duty Free

Favourite golf course: Dubai Creek Golf and Yacht Club

Favourite part of Dubai: Palm Jumeirah

 

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Profile

Company: Justmop.com

Date started: December 2015

Founders: Kerem Kuyucu and Cagatay Ozcan

Sector: Technology and home services

Based: Jumeirah Lake Towers, Dubai

Size: 55 employees and 100,000 cleaning requests a month

Funding:  The company’s investors include Collective Spark, Faith Capital Holding, Oak Capital, VentureFriends, and 500 Startups. 

Results

1.30pm Handicap (PA) Dh50,000 (Dirt) 1,400m

Winner Al Suhooj, Saif Al Balushi (jockey), Khalifa Al Neyadi (trainer)

2pm Handicap (TB) 68,000 (D) 1,950m

Winner Miracle Maker, Xavier Ziani, Salem bin Ghadayer

2.30pm Maiden (TB) Dh60,000 (D) 1,600m

Winner Mazagran, Tadhg O’Shea, Satish Seemar

3pm Handicap (TB) Dh84,000 (D) 1,800m

Winner Tailor’s Row, Royston Ffrench, Salem bin Ghadayer

3.30pm Handicap (TB) Dh76,000 (D) 1,400m

Winner Alla Mahlak, Adrie de Vries, Rashed Bouresly

4pm Maiden (TB) Dh60,000 (D) 1,200m

Winner Hurry Up, Royston Ffrench, Salem bin Ghadayer

4.30pm Handicap (TB) Dh68,000 (D) 1,200m

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%3Cp%3E%3Cstrong%3EDirector%3A%3C%2Fstrong%3E%20James%20Wan%3C%2Fp%3E%0A%3Cp%3E%3Cstrong%3EStarring%3A%3C%2Fstrong%3E%20Jason%20Mamoa%2C%20Patrick%20Wilson%2C%20Amber%20Heard%2C%20Yahya%20Abdul-Mateen%20II%C2%A0%3C%2Fp%3E%0A%3Cp%3E%3Cstrong%3ERating%3A%3C%2Fstrong%3E%202%2F5%3C%2Fp%3E%0A
The more serious side of specialty coffee

While the taste of beans and freshness of roast is paramount to the specialty coffee scene, so is sustainability and workers’ rights.

The bulk of genuine specialty coffee companies aim to improve on these elements in every stage of production via direct relationships with farmers. For instance, Mokha 1450 on Al Wasl Road strives to work predominantly with women-owned and -operated coffee organisations, including female farmers in the Sabree mountains of Yemen.

Because, as the boutique’s owner, Garfield Kerr, points out: “women represent over 90 per cent of the coffee value chain, but are woefully underrepresented in less than 10 per cent of ownership and management throughout the global coffee industry.”

One of the UAE’s largest suppliers of green (meaning not-yet-roasted) beans, Raw Coffee, is a founding member of the Partnership of Gender Equity, which aims to empower female coffee farmers and harvesters.

Also, globally, many companies have found the perfect way to recycle old coffee grounds: they create the perfect fertile soil in which to grow mushrooms. 

Company%20Profile
%3Cp%3E%3Cstrong%3ECompany%20name%3A%3C%2Fstrong%3E%20Cargoz%3Cbr%3E%3Cstrong%3EDate%20started%3A%3C%2Fstrong%3E%20January%202022%3Cbr%3E%3Cstrong%3EFounders%3A%3C%2Fstrong%3E%20Premlal%20Pullisserry%20and%20Lijo%20Antony%3Cbr%3E%3Cstrong%3EBased%3A%3C%2Fstrong%3E%20Dubai%3Cbr%3E%3Cstrong%3ENumber%20of%20staff%3A%3C%2Fstrong%3E%2030%3Cbr%3E%3Cstrong%3EInvestment%20stage%3A%3C%2Fstrong%3E%20Seed%3C%2Fp%3E%0A
Desert Warrior

Starring: Anthony Mackie, Aiysha Hart, Ben Kingsley

Director: Rupert Wyatt

Rating: 3/5

match info

Maratha Arabians 138-2

C Lynn 91*, A Lyth 20, B Laughlin 1-15

Team Abu Dhabi 114-3

L Wright 40*, L Malinga 0-13, M McClenaghan 1-17

Maratha Arabians won by 24 runs

Jeff Buckley: From Hallelujah To The Last Goodbye
By Dave Lory with Jim Irvin

Red flags
  • Promises of high, fixed or 'guaranteed' returns.
  • Unregulated structured products or complex investments often used to bypass traditional safeguards.
  • Lack of clear information, vague language, no access to audited financials.
  • Overseas companies targeting investors in other jurisdictions - this can make legal recovery difficult.
  • Hard-selling tactics - creating urgency, offering 'exclusive' deals.

Courtesy: Carol Glynn, founder of Conscious Finance Coaching

UPI facts

More than 2.2 million Indian tourists arrived in UAE in 2023
More than 3.5 million Indians reside in UAE
Indian tourists can make purchases in UAE using rupee accounts in India through QR-code-based UPI real-time payment systems
Indian residents in UAE can use their non-resident NRO and NRE accounts held in Indian banks linked to a UAE mobile number for UPI transactions

MATCH INFO

RB Leipzig 2 (Klostermann 24', Schick 68')

Hertha Berlin 2 (Grujic 9', Piatek 82' pen)

Man of the match Matheus Cunha (Hertha Berlin

RESULTS

5pm: Maiden (PA) Dh80,000 2,200m
Winner: Arjan, Fabrice Veron (jockey), Eric Lemartinel (trainer).

5.30pm: Maiden (PA) Dh80,000 1,400m​​​​​​​
Winner: Jap Nazaa, Royston Ffrench, Irfan Ellahi.

6pm: Al Ruwais Group 3 (PA) Dh300,000 1,200m​​​​​​​
Winner: RB Lam Tara, Fabrice Veron, Eric Lemartinal.

6.30pm: Shadwell Gold Cup Prestige Dh125,000 1,600m​​​​​​​
Winner: AF Sanad, Bernardo Pinheiro, Khalifa Al Neyadi.

7pm: Shadwell Farm Stallions Handicap (PA) Dh70,000 1,600m​​​​​​​
Winner: Jawal Al Reef, Patrick Cosgrave, Abdallah Al Hammadi.

7.30pm: Maiden (TB) Dh80,000 1,600m​​​​​​​
Winner: Dubai Canal, Harry Bentley, Satish Seemar.

The%20specs
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Updated: April 04, 2022, 4:20 AM