An Amazon warehouse in Staten Island, New York. The company will make its Amazon Care service available to other companies as a workplace benefit. AFP
An Amazon warehouse in Staten Island, New York. The company will make its Amazon Care service available to other companies as a workplace benefit. AFP
An Amazon warehouse in Staten Island, New York. The company will make its Amazon Care service available to other companies as a workplace benefit. AFP
An Amazon warehouse in Staten Island, New York. The company will make its Amazon Care service available to other companies as a workplace benefit. AFP

Amazon expands telehealth services in the US


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Amazon is expanding digital medical consultations to its employees across the US and says it will start offering the service to other companies.

Together with the launch of an online pharmacy in December, the initiative marks Amazon’s entry into the gargantuan US health care industry. Medical services have long been seen as a target for Amazon, both to reduce the costs of caring for the e-commerce giant’s fast-growing workforce and as a potential source of revenue in an area that some say is ripe for digital transformation.

Amazon Care started in 2019 as a pilot for employees in and around the company’s Seattle headquarters, offering online and, in some cases, in-person medical services.

As of Wednesday, the company began offering the programme to other Washington-based companies, Amazon said in a blog post. From this summer, the company will expand Amazon Care to the rest of its workers in the US, as well as other companies.

“Extending care to other companies as a workplace benefit is a necessary part of Amazon’s quest to expand in health care, and it may be an early sign that it intends to develop related services over time,” Bloomberg Intelligence analyst Poonam Goyal said in a note. “It will also help Amazon compete indirectly against retail clinics, where rivals like Walmart, Target, Kroger, CVS and Walgreens are expanding.”

Amazon has various health care initiatives under way. Late last year, the company launched online pharmacy services in the US under its own brand, building on PillPack, a mail-distribution pharmacy it had acquired. The company also sells office equipment and some medical supplies to hospitals and clinics through its Amazon Business commercial sales programme.

Amazon’s interest in health care often tanks the share prices of industry incumbents as investors try to assess the impact of a big new competitor. The latest announcement was no exception. Shares of Teladoc Health and American Well Corporation both fell about 7 per cent on Wednesday. Amazon was mostly unchanged.

Amazon is known for launching experiments, only to abandon them later. That’s what happened with its first big health care endeavour, a joint venture with Berkshire Hathaway and JPMorgan Chase to explore novel ways to reduce health care costs. In January, the trio said they were shutting down the operation and would distribute its expertise among the venture’s backers.

And there is reason to be sceptical of Amazon’s ability to lure other companies to Amazon Care.

In December, Insider reported that the company had pitched the service to other companies, including Zillow Group. A Zillow spokesperson at the time confirmed Amazon’s outreach but said the Seattle-based real estate company had no plans to use the service. An Amazon spokesperson didn’t immediately say on Wednesday whether Amazon Care had signed up any corporate customers.

Amazon Care offers consultations, facilitated through a smartphone app, 24 hours a day. The company provides access to a range of urgent and primary care services, from Covid-19 testing to flu shots and prescription requests. The service, which is provided for Amazon by Care Medical, an office that exclusively works with Amazon, already includes the option of in-person visits to patients’ homes in the Seattle area.

It’s unclear how widely Amazon will offer physical visits. In Wednesday’s blog post, Amazon said its in-person service would expand to Washington DC, Baltimore, “and other cities in the coming months”.

UAE currency: the story behind the money in your pockets
How much sugar is in chocolate Easter eggs?
  • The 169g Crunchie egg has 15.9g of sugar per 25g serving, working out at around 107g of sugar per egg
  • The 190g Maltesers Teasers egg contains 58g of sugar per 100g for the egg and 19.6g of sugar in each of the two Teasers bars that come with it
  • The 188g Smarties egg has 113g of sugar per egg and 22.8g in the tube of Smarties it contains
  • The Milky Bar white chocolate Egg Hunt Pack contains eight eggs at 7.7g of sugar per egg
  • The Cadbury Creme Egg contains 26g of sugar per 40g egg

Mercer, the investment consulting arm of US services company Marsh & McLennan, expects its wealth division to at least double its assets under management (AUM) in the Middle East as wealth in the region continues to grow despite economic headwinds, a company official said.

Mercer Wealth, which globally has $160 billion in AUM, plans to boost its AUM in the region to $2-$3bn in the next 2-3 years from the present $1bn, said Yasir AbuShaban, a Dubai-based principal with Mercer Wealth.

Within the next two to three years, we are looking at reaching $2 to $3 billion as a conservative estimate and we do see an opportunity to do so,” said Mr AbuShaban.

Mercer does not directly make investments, but allocates clients’ money they have discretion to, to professional asset managers. They also provide advice to clients.

“We have buying power. We can negotiate on their (client’s) behalf with asset managers to provide them lower fees than they otherwise would have to get on their own,” he added.

Mercer Wealth’s clients include sovereign wealth funds, family offices, and insurance companies among others.

From its office in Dubai, Mercer also looks after Africa, India and Turkey, where they also see opportunity for growth.

Wealth creation in Middle East and Africa (MEA) grew 8.5 per cent to $8.1 trillion last year from $7.5tn in 2015, higher than last year’s global average of 6 per cent and the second-highest growth in a region after Asia-Pacific which grew 9.9 per cent, according to consultancy Boston Consulting Group (BCG). In the region, where wealth grew just 1.9 per cent in 2015 compared with 2014, a pickup in oil prices has helped in wealth generation.

BCG is forecasting MEA wealth will rise to $12tn by 2021, growing at an annual average of 8 per cent.

Drivers of wealth generation in the region will be split evenly between new wealth creation and growth of performance of existing assets, according to BCG.

Another general trend in the region is clients’ looking for a comprehensive approach to investing, according to Mr AbuShaban.

“Institutional investors or some of the families are seeing a slowdown in the available capital they have to invest and in that sense they are looking at optimizing the way they manage their portfolios and making sure they are not investing haphazardly and different parts of their investment are working together,” said Mr AbuShaban.

Some clients also have a higher appetite for risk, given the low interest-rate environment that does not provide enough yield for some institutional investors. These clients are keen to invest in illiquid assets, such as private equity and infrastructure.

“What we have seen is a desire for higher returns in what has been a low-return environment specifically in various fixed income or bonds,” he said.

“In this environment, we have seen a de facto increase in the risk that clients are taking in things like illiquid investments, private equity investments, infrastructure and private debt, those kind of investments were higher illiquidity results in incrementally higher returns.”

The Abu Dhabi Investment Authority, one of the largest sovereign wealth funds, said in its 2016 report that has gradually increased its exposure in direct private equity and private credit transactions, mainly in Asian markets and especially in China and India. The authority’s private equity department focused on structured equities owing to “their defensive characteristics.”

The President's Cake

Director: Hasan Hadi

Starring: Baneen Ahmad Nayyef, Waheed Thabet Khreibat, Sajad Mohamad Qasem 

Rating: 4/5

How to wear a kandura

Dos

  • Wear the right fabric for the right season and occasion 
  • Always ask for the dress code if you don’t know
  • Wear a white kandura, white ghutra / shemagh (headwear) and black shoes for work 
  • Wear 100 per cent cotton under the kandura as most fabrics are polyester

Don’ts 

  • Wear hamdania for work, always wear a ghutra and agal 
  • Buy a kandura only based on how it feels; ask questions about the fabric and understand what you are buying
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