Empay allow UAE residents and citizens to pay for government and private sector services.. Courtesy Empay
Empay allow UAE residents and citizens to pay for government and private sector services.. Courtesy Empay
Empay allow UAE residents and citizens to pay for government and private sector services.. Courtesy Empay
Empay allow UAE residents and citizens to pay for government and private sector services.. Courtesy Empay

Quicktake: What should consumers expect from the UAE’s first contactless payment app?


Alkesh Sharma
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The UAE’s first home-grown contactless mobile payment application, Empay, made its debut on Sunday, allowing UAE residents and citizens to pay for government and private sector services.

The app also provides a credit line based on a user’s transaction history.

Introduced by Emirates Payment Services, an initiative of Dubai Economy, Empay is intended to support the UAE’s transition to a digital economy, according to Ali Ibrahim, deputy director general of Dubai Economy and chairman and managing director of Empay.

The National looks at how the new application will work and potentially disrupt the UAE’s fast-moving contactless payment industry.

Who can use Empay?

UAE citizens and residents with a valid Emirates identity card.

How does Empay work?

Users can download the app free of charge and register using their mobile number, email address and a scan of their Emirates ID card. They can link their credit or debit cards to the Empay wallet by either scanning or entering the card details manually. Users also receive a prepaid digital card and can transfer funds to it to make payments through Empay. However, they need to be cautious as such transfers cannot be reversed.

Will Empay work outside the UAE?

If users are travelling outside the UAE, they can continue to use Empay to make their payments. The app allows customers to pay for government and private sector services, including licence renewals at the Dubai Economic Department, bill payments, food orders, school fee payments, international remittances and peer-to-peer micro payments.

Is Empay safe to use?

All critical information is encrypted, and no personal information is stored on the app or mobile device, according to Gigi Koshy, deputy chief executive and chief product officer of Empay.

Ali Ibrahim, deputy director general of Dubai Economy, and chairman and managing director of Empay, attends the launch of the app in Dubai on Sunday. Chris Whiteoak / The National
Ali Ibrahim, deputy director general of Dubai Economy, and chairman and managing director of Empay, attends the launch of the app in Dubai on Sunday. Chris Whiteoak / The National

“Your card information is never stored in the app or your phone ... this ensures that no one will be able to [gain] access [to] your card data from the Empay app,” he said.

Will Empay expand to other markets in the Middle East?

Authorities plan to introduce Empay across the Middle East and add new features to it, Mr Ibrahim said.

“The Empay wallet will be enabled not only for financial transactions but also for non-financial transactions, including identification and verification services that make it highly unique from other wallets.”

What is spurring the trend towards digital payments?

The Covid-19 pandemic has spurred the rapid adoption of digital payments worldwide to meet growing demand for contactless transactions, and the UAE is adapting at a pace that is quicker than experts expected.

Two thirds of people expect the country to become fully cashless by 2030, according to a poll by Standard Chartered.

COMPANY PROFILE
Name: HyperSpace
 
Started: 2020
 
Founders: Alexander Heller, Rama Allen and Desi Gonzalez
 
Based: Dubai, UAE
 
Sector: Entertainment 
 
Number of staff: 210 
 
Investment raised: $75 million from investors including Galaxy Interactive, Riyadh Season, Sega Ventures and Apis Venture Partners
UPI facts

More than 2.2 million Indian tourists arrived in UAE in 2023
More than 3.5 million Indians reside in UAE
Indian tourists can make purchases in UAE using rupee accounts in India through QR-code-based UPI real-time payment systems
Indian residents in UAE can use their non-resident NRO and NRE accounts held in Indian banks linked to a UAE mobile number for UPI transactions

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What are the GCSE grade equivalents?
 
  • Grade 9 = above an A*
  • Grade 8 = between grades A* and A
  • Grade 7 = grade A
  • Grade 6 = just above a grade B
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  • Grade 1 = between grades F and G
Jetour T1 specs

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COMPANY%20PROFILE
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The more serious side of specialty coffee

While the taste of beans and freshness of roast is paramount to the specialty coffee scene, so is sustainability and workers’ rights.

The bulk of genuine specialty coffee companies aim to improve on these elements in every stage of production via direct relationships with farmers. For instance, Mokha 1450 on Al Wasl Road strives to work predominantly with women-owned and -operated coffee organisations, including female farmers in the Sabree mountains of Yemen.

Because, as the boutique’s owner, Garfield Kerr, points out: “women represent over 90 per cent of the coffee value chain, but are woefully underrepresented in less than 10 per cent of ownership and management throughout the global coffee industry.”

One of the UAE’s largest suppliers of green (meaning not-yet-roasted) beans, Raw Coffee, is a founding member of the Partnership of Gender Equity, which aims to empower female coffee farmers and harvesters.

Also, globally, many companies have found the perfect way to recycle old coffee grounds: they create the perfect fertile soil in which to grow mushrooms. 

'Cheb%20Khaled'
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Ten tax points to be aware of in 2026

1. Domestic VAT refund amendments: request your refund within five years

If a business does not apply for the refund on time, they lose their credit.

2. E-invoicing in the UAE

Businesses should continue preparing for the implementation of e-invoicing in the UAE, with 2026 a preparation and transition period ahead of phased mandatory adoption. 

3. More tax audits

Tax authorities are increasingly using data already available across multiple filings to identify audit risks. 

4. More beneficial VAT and excise tax penalty regime

Tax disputes are expected to become more frequent and more structured, with clearer administrative objection and appeal processes. The UAE has adopted a new penalty regime for VAT and excise disputes, which now mirrors the penalty regime for corporate tax.

5. Greater emphasis on statutory audit

There is a greater need for the accuracy of financial statements. The International Financial Reporting Standards standards need to be strictly adhered to and, as a result, the quality of the audits will need to increase.

6. Further transfer pricing enforcement

Transfer pricing enforcement, which refers to the practice of establishing prices for internal transactions between related entities, is expected to broaden in scope. The UAE will shortly open the possibility to negotiate advance pricing agreements, or essentially rulings for transfer pricing purposes. 

7. Limited time periods for audits

Recent amendments also introduce a default five-year limitation period for tax audits and assessments, subject to specific statutory exceptions. While the standard audit and assessment period is five years, this may be extended to up to 15 years in cases involving fraud or tax evasion. 

8. Pillar 2 implementation 

Many multinational groups will begin to feel the practical effect of the Domestic Minimum Top-Up Tax (DMTT), the UAE's implementation of the OECD’s global minimum tax under Pillar 2. While the rules apply for financial years starting on or after January 1, 2025, it is 2026 that marks the transition to an operational phase.

9. Reduced compliance obligations for imported goods and services

Businesses that apply the reverse-charge mechanism for VAT purposes in the UAE may benefit from reduced compliance obligations. 

10. Substance and CbC reporting focus

Tax authorities are expected to continue strengthening the enforcement of economic substance and Country-by-Country (CbC) reporting frameworks. In the UAE, these regimes are increasingly being used as risk-assessment tools, providing tax authorities with a comprehensive view of multinational groups’ global footprints and enabling them to assess whether profits are aligned with real economic activity. 

Contributed by Thomas Vanhee and Hend Rashwan, Aurifer

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Winner: Najem Al Rwasi, Fabrice Veron (jockey), Ahmed Al Shemaili (trainer)

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Winner: Wakeel W’Rsan, Richard Mullen, Jaci Wickham

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Winner: Jawaal, Fernando Jara, Majed Al Jahouri

4.30pm: Sheikh Ahmed bin Rashid Al Maktoum Cup (TB) Dh200,000 (D) 2,000m
Winner: Tailor’s Row, Royston Ffrench, Salem bin Ghadayer

The Byblos iftar in numbers

29 or 30 days – the number of iftar services held during the holy month

50 staff members required to prepare an iftar

200 to 350 the number of people served iftar nightly

160 litres of the traditional Ramadan drink, jalab, is served in total

500 litres of soup is served during the holy month

200 kilograms of meat is used for various dishes

350 kilograms of onion is used in dishes

5 minutes – the average time that staff have to eat
 

The five pillars of Islam