Sheikh Mohammed bin Rashid, Prime Minister and Ruler of Dubai, has announced the next part of a scheme to make government services simpler and more efficient.
During the first phase of the Zero Government Bureaucracy programme, service time was reduced by more than 70 per cent, said Sheikh Mohammed in a post on X.
“Today we began the second phase of the Zero Government Bureaucracy programme in the UAE,” said Sheikh Mohammed on Monday. “[It is] a national project to make government services simpler, faster and more efficient. In the first phase, we shortened service time by more than 70 per cent.
“We cancelled more than 4,000 unnecessary procedures, and we saved beneficiaries more than 12 million hours in transport and presence. We thank the more than 30 government agencies and 690 work teams who contributed to simplifying and reducing government procedures.”
The goal was to create a government with complexity and services without waiting, to make a real difference to people's lives, said Sheikh Mohammed, who is also Vice President. The Zero Government Bureaucracy programme was unveiled in November, when it was announced bonuses of up to Dh1 million ($270,000) would be awarded to the employee or work teams that perform best in raising standards.
Mohammed Al Gergawi, Minister of Cabinet Affairs, said the “next phase will focus on further reducing unnecessary procedures, streamlining digital applications by achieving zero digital bureaucracy and ensuring a 24-hour uptime for digital systems”.
“The results of the previous phase represent a new, more effective model for government operations, by leveraging internal teams to re-engineer processes and enhance service efficiency,” said Mr Al Gergawi.
“More importantly, this translated to over 12 million hours and Dh1.12 billion saved annually for the public, customers, businesses, and investors.”
Earlier this year, Sheikh Mohammed announced the three government departments that were most effective at reducing levels of bureaucracy, as well as the three that performed the worst.
The Department of Justice, Department of State and Department of Energy and Infrastructure were the best performing. The three worst were Emirates Post, the Pensions Authority and the Ministry of Sports.
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