A hospitality training workshop at the Armed Forces Officers Club &  Hotel in Abu Dhabi.
A hospitality training workshop at the Armed Forces Officers Club & Hotel in Abu Dhabi.

A lesson in Emirati hospitality



ABU DHABI // Hamdan al Mazrouei struggled to clutch an ice cube between a fork and spoon as he prepared the table for lunch. When he was finished wrangling the slippery cubes, he carefully arranged the cutlery, his giggling colleagues looking on. But he did it wrong. The small knife should have been on the outside.

Hamdan, 16, is one of about 30 Emiratis in a hospitality training programme that introduces them to careers in the hospitality and tourism sector, where they might be waiters or tour guides. That sector has one of the lowest levels of Emiratisation - officials last year said that Emiratis make up less than one per cent of its workforce .

"In all the hotels you might find just one or two [Emiratis] working, but not a whole lot. So we want to open up the hotels to bring them in," said John Noronha, the training manager at the Armed Officers Club and Hotel, which is organising the programme. "The salaries don't really help," said Abdullah Saif, 18, an accounting student at Zayed University who is participating in the programme, referring to the traditionally low pay scales in the sector, especially for entry-level positions.

All of the students are between 14 and 16 years old, and the programme is designed to catch them before they have established college or career choices. And organisers say a significant Emirati presence is needed to sustain the industry. "When people come from abroad, who is teaching them? Foreigners. It would be good if locals can tell them about it because they know the country," said Saeed al Dhaheri, a 17-year-old high school student who is taking part in the training.

The jobs are out there, he said, citing the hotels at Yas Island as proof. "It needs the sons of the country. They are more knowledgeable about the culture of the country, they can welcome them and teach others about their country," said Mohammed al Neaimi, director of the Government's Tawteen programme. But hurdles exist. Negative perceptions of the hospitality industry colour many individuals' attitudes towards the sector, experts say. Students, instructors and officials also say that the low wages and long hours act as a disincentive to Emirati youth. In addition, some parents feel the field is inappropriate for their daughters.

"There is a negative impression or thinking about hospitality, that it's a service industry and you have to serve people," Mr Noronha said. That makes it a challenge to attract Emiratis, even though they enjoy a higher salary bracket and better benefits and incentives. "We are used to luxury in our country," said Abeer Musabbah, 17, a high school student. "We are used to the highest salaries and positions. They also think, 'How can a girl stand at the reception and talk to men?'" Abeer, who said her Egyptian mother played a role in persuading her Emirati father to let her join the programme, quickly developed an affinity for the field and asked to be transferred to the guest-relations programme.

She proudly recalls her self-restraint when an angry customer approached her, rudely complaining before she calmed him down and told him the hotel would take care of his grievance. Still, she plans to pursue another primary major in college. Although she would love to work in hospitality, she is unsure if it offers her sufficient career progression. The students, meanwhile, revel in their newest assignments: cheesecakes they have made, which some plan to take home to impress their mothers, and bowls of tabouleh.

"The makings of my hand, by my eyes," one student sang, recalling the words of an Egyptian tune celebrating food made with one's own hands. Others whip out their BlackBerrys and cameras to film their colleagues as they make tabouleh, threatening them with embarrassing YouTube videos. This is the third time the officer's club has held the course, which includes sessions on culinary arts, etiquette, hospitality training, hospitality career planning, introductions to UAE cultural attractions like the Sheikh Zayed Mosque and a glimpse into international hotel operations at the Emirates Palace, Qasr al Sarab, Atlantis Hotel and Yas Marina.

Students are briefed on Abu Dhabi's development plans and meet other youth studying hospitality in the UAE. The programme runs between July 11 and August 5. Mr Noronha said three students had expressed interest in careers in the field beyond training. "Out of 30, if we have three people working that's good enough," he said. The students laughed about properly using knives and forks to eat, joking about more relaxed eating habits at home. Earlier, they had reached a compromise to use cutlery the American way rather than in the continental fashion. That let them avoid holding a fork in their left hands, which is frowned upon by some Muslims.

But beyond the playfulness, some recognised they had a role to play as faces of the country. "Bringing tourists in and showing them around is something to be proud of," said Mr Saif, who is considering being a tour guide. "You tell them about your country. It's a good field and you can be proud of your country." @Email:kshaheen@thenational.ae

KEY%20DATES%20IN%20AMAZON'S%20HISTORY
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Funk Wav Bounces Vol.1
Calvin Harris
Columbia

Where to donate in the UAE

The Emirates Charity Portal

You can donate to several registered charities through a “donation catalogue”. The use of the donation is quite specific, such as buying a fan for a poor family in Niger for Dh130.

The General Authority of Islamic Affairs & Endowments

The site has an e-donation service accepting debit card, credit card or e-Dirham, an electronic payment tool developed by the Ministry of Finance and First Abu Dhabi Bank.

Al Noor Special Needs Centre

You can donate online or order Smiles n’ Stuff products handcrafted by Al Noor students. The centre publishes a wish list of extras needed, starting at Dh500.

Beit Al Khair Society

Beit Al Khair Society has the motto “From – and to – the UAE,” with donations going towards the neediest in the country. Its website has a list of physical donation sites, but people can also contribute money by SMS, bank transfer and through the hotline 800-22554.

Dar Al Ber Society

Dar Al Ber Society, which has charity projects in 39 countries, accept cash payments, money transfers or SMS donations. Its donation hotline is 800-79.

Dubai Cares

Dubai Cares provides several options for individuals and companies to donate, including online, through banks, at retail outlets, via phone and by purchasing Dubai Cares branded merchandise. It is currently running a campaign called Bookings 2030, which allows people to help change the future of six underprivileged children and young people.

Emirates Airline Foundation

Those who travel on Emirates have undoubtedly seen the little donation envelopes in the seat pockets. But the foundation also accepts donations online and in the form of Skywards Miles. Donated miles are used to sponsor travel for doctors, surgeons, engineers and other professionals volunteering on humanitarian missions around the world.

Emirates Red Crescent

On the Emirates Red Crescent website you can choose between 35 different purposes for your donation, such as providing food for fasters, supporting debtors and contributing to a refugee women fund. It also has a list of bank accounts for each donation type.

Gulf for Good

Gulf for Good raises funds for partner charity projects through challenges, like climbing Kilimanjaro and cycling through Thailand. This year’s projects are in partnership with Street Child Nepal, Larchfield Kids, the Foundation for African Empowerment and SOS Children's Villages. Since 2001, the organisation has raised more than $3.5 million (Dh12.8m) in support of over 50 children’s charities.

Noor Dubai Foundation

Sheikh Mohammed bin Rashid Al Maktoum launched the Noor Dubai Foundation a decade ago with the aim of eliminating all forms of preventable blindness globally. You can donate Dh50 to support mobile eye camps by texting the word “Noor” to 4565 (Etisalat) or 4849 (du).

How to avoid crypto fraud
  • Use unique usernames and passwords while enabling multi-factor authentication.
  • Use an offline private key, a physical device that requires manual activation, whenever you access your wallet.
  • Avoid suspicious social media ads promoting fraudulent schemes.
  • Only invest in crypto projects that you fully understand.
  • Critically assess whether a project’s promises or returns seem too good to be true.
  • Only use reputable platforms that have a track record of strong regulatory compliance.
  • Store funds in hardware wallets as opposed to online exchanges.
Key facilities
  • Olympic-size swimming pool with a split bulkhead for multi-use configurations, including water polo and 50m/25m training lanes
  • Premier League-standard football pitch
  • 400m Olympic running track
  • NBA-spec basketball court with auditorium
  • 600-seat auditorium
  • Spaces for historical and cultural exploration
  • An elevated football field that doubles as a helipad
  • Specialist robotics and science laboratories
  • AR and VR-enabled learning centres
  • Disruption Lab and Research Centre for developing entrepreneurial skills
Playing records of the top 10 in 2017

How many games the top 10 have undertaken in the 2017 ATP season

1. Rafael Nadal 58 (49-9)

2. Andy Murray 35 (25-10)

3. Roger Federer 38 (35-3)

4. Stan Wawrinka 37 (26-11)

5. Novak Djokovic 40 (32-8)

6. Alexander Zverev 60 (46-14)

7. Marin Cilic 43 (29-14)

8. Dominic Thiem 60 (41-19)

9. Grigor Dimitrov 48 (34-14)

10. Kei Nishikori 43 (30-13)

Dubai Bling season three

Cast: Loujain Adada, Zeina Khoury, Farhana Bodi, Ebraheem Al Samadi, Mona Kattan, and couples Safa & Fahad Siddiqui and DJ Bliss & Danya Mohammed 

Rating: 1/5

If you go

The flights
Return flights from Dubai to Santiago, via Sao Paolo cost from Dh5,295 with Emirates


The trip
A five-day trip (not including two days of flight travel) was split between Santiago and in Puerto Varas, with more time spent in the later where excursions were organised by TurisTour.
 

When to go
The summer months, from December to February are best though there is beauty in each season

How to protect yourself when air quality drops

Install an air filter in your home.

Close your windows and turn on the AC.

Shower or bath after being outside.

Wear a face mask.

Stay indoors when conditions are particularly poor.

If driving, turn your engine off when stationary.

Indoor cricket World Cup:
Insportz, Dubai, September 16-23

UAE fixtures:
Men

Saturday, September 16 – 1.45pm, v New Zealand
Sunday, September 17 – 10.30am, v Australia; 3.45pm, v South Africa
Monday, September 18 – 2pm, v England; 7.15pm, v India
Tuesday, September 19 – 12.15pm, v Singapore; 5.30pm, v Sri Lanka
Thursday, September 21 – 2pm v Malaysia
Friday, September 22 – 3.30pm, semi-final
Saturday, September 23 – 3pm, grand final

Women
Saturday, September 16 – 5.15pm, v Australia
Sunday, September 17 – 2pm, v South Africa; 7.15pm, v New Zealand
Monday, September 18 – 5.30pm, v England
Tuesday, September 19 – 10.30am, v New Zealand; 3.45pm, v South Africa
Thursday, September 21 – 12.15pm, v Australia
Friday, September 22 – 1.30pm, semi-final
Saturday, September 23 – 1pm, grand final

INDIA V SOUTH AFRICA

First Test: October 2-6, at Visakhapatnam

Second Test: October 10-14, at Maharashtra

Third Test: October 19-23, at Ranchi

The specs: 2018 Jeep Grand Cherokee Trackhawk


Price, base: Dh399,999
Engine: Supercharged 6.2-litre V8
Gearbox: Eight-speed automatic
Power: 707hp @ 6,000rpm
Torque: 875Nm @ 4,800rpm
Fuel economy, combined: 16.8L / 100km (estimate)

The specs

Engine: Dual 180kW and 300kW front and rear motors

Power: 480kW

Torque: 850Nm

Transmission: Single-speed automatic

Price: From Dh359,900 ($98,000)

On sale: Now

Name: Brendalle Belaza

From: Crossing Rubber, Philippines

Arrived in the UAE: 2007

Favourite place in Abu Dhabi: NYUAD campus

Favourite photography style: Street photography

Favourite book: Harry Potter

Paatal Lok season two

Directors: Avinash Arun, Prosit Roy 

Stars: Jaideep Ahlawat, Ishwak Singh, Lc Sekhose, Merenla Imsong

Rating: 4.5/5

Tips%20for%20holiday%20homeowners
%3Cp%3EThere%20are%20several%20factors%20for%20landlords%20to%20consider%20when%20preparing%20to%20establish%20a%20holiday%20home%3A%3C%2Fp%3E%0A%3Cul%3E%0A%3Cli%3E%3Cstrong%3ERevenue%20potential%20of%20the%20unit%3A%3C%2Fstrong%3E%20location%2C%20view%20and%20size%3C%2Fli%3E%0A%3Cli%3E%3Cstrong%3EDesign%3A%20furnished%20or%20unfurnished.%3C%2Fstrong%3E%20Is%20the%20design%20up%20to%20standard%2C%20while%20being%20catchy%20at%20the%20same%20time%3F%3C%2Fli%3E%0A%3Cli%3E%3Cstrong%3EBusiness%20model%3A%3C%2Fstrong%3E%20will%20it%20be%20managed%20by%20a%20professional%20operator%20or%20directly%20by%20the%20owner%2C%20how%20often%20does%20the%20owner%20wants%20to%20use%20it%20for%20personal%20reasons%3F%3C%2Fli%3E%0A%3Cli%3E%3Cstrong%3EQuality%20of%20the%20operator%3A%3C%2Fstrong%3E%20guest%20reviews%2C%20customer%20experience%20management%2C%20application%20of%20technology%2C%20average%20utilisation%2C%20scope%20of%20services%20rendered%3C%2Fli%3E%0A%3C%2Ful%3E%0A%3Cp%3E%3Cem%3ESource%3A%20Adam%20Nowak%2C%20managing%20director%20of%20Ultimate%20Stay%20Vacation%20Homes%20Rental%3C%2Fem%3E%3C%2Fp%3E%0A
Herc's Adventures

Developer: Big Ape Productions
Publisher: LucasArts
Console: PlayStation 1 & 5, Sega Saturn
Rating: 4/5

UAE currency: the story behind the money in your pockets
THE BIO

Favourite place to go to in the UAE: The desert sand dunes, just after some rain

Who inspires you: Anybody with new and smart ideas, challenging questions, an open mind and a positive attitude

Where would you like to retire: Most probably in my home country, Hungary, but with frequent returns to the UAE

Favorite book: A book by Transilvanian author, Albert Wass, entitled ‘Sword and Reap’ (Kard es Kasza) - not really known internationally

Favourite subjects in school: Mathematics and science

If%20you%20go
%3Cp%3E%0DThere%20are%20regular%20flights%20from%20Dubai%20to%20Addis%20Ababa%20with%20Ethiopian%20Airlines%20with%20return%20fares%20from%20Dh1%2C700.%20Nashulai%20Journeys%20offers%20tailormade%20and%20ready%20made%20trips%20in%20Africa%20while%20Tesfa%20Tours%20has%20a%20number%20of%20different%20community%20trekking%20tours%20throughout%20northern%20Ethiopia.%20%20The%20Ben%20Abeba%20Lodge%20has%20rooms%20from%20Dh228%2C%20and%20champions%20a%20programme%20of%20re-forestation%20in%20the%20surrounding%20area.%26nbsp%3B%3C%2Fp%3E%0A%3Cp%3E%3Cbr%3E%3Cbr%3E%3C%2Fp%3E%0A
TRAP

Starring: Josh Hartnett, Saleka Shyamalan, Ariel Donaghue

Director: M Night Shyamalan

Rating: 3/5