Which documents do I need to have and receive if I am buying a second-hand car from a private seller (not a dealer)? What registration do I need? Can you describe all the steps I need to take?
First off, you need to sign a sale and purchase agreement with the seller to buy a car. All terms and conditions such as payment, price, description of vehicle, warranty (if any), mileage must be clearly stated.
Usually, an agreement is provided by the RTA. The buyer has to make sure that car is not under finance as such a vehicle cannot be transferred without first obtaining a no objection certificate from a bank or financial institution. Upon signing the agreement, the RTA must transfer the title of the vehicle from seller to buyer. Once the title is transferred to buyer, the RTA issues a registration card in favour of the buyer. The registration card states type of vehicle, plate number, name of owner and whether or not vehicle is subject of a loan.
I took my camera to a repair shop. When I returned the following day to pick it up, the counter assistant said there was no record of my camera and it was not there. I think it has been stolen, what can I do?
It is important to prove that you had in fact given your camera in for repair. In the absence of a receipt or invoice or a delivery note, it is difficult to prove that camera was left with the repair shop. If you have any proof (witness or a document) then you may file a criminal breach of trust pursuant to article 404 of criminal penal code.
I returned an item to a shop and was give the same value in store credit. However, I did not realise there was an expiry date and now I cannot get my money back. Is there anything I can do?
Consumer protection law No 24 of 2006 is designed to protect the rights of consumers within the UAE. The laws regarding the refund of money and exchange of products are very straightforward. Sellers are required to provide a full refund or provide an exchange if supplied product was faulty or incompatible with its description. Store credit or vouchers may not be an acceptable remedy in consumer protection laws. Therefore, you may have a right to file a complaint against the seller to seek full refund of money.
If you have a question for our lawyer, please email it to newsdesk@thenational.ae with the subject line ‘Consumer Q&A’.
